Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! using Pay As You Go out of EU zone

Hi there! I'm in TUR now and 'mobile data' on my phone is blinking, 'data roaming' is open, APN switched to 'O2 PREPAY' but still no internet connection. At Help&Support search I saw this country is among O2 Travel but it's valid for Pay Monthly cust...

Resolved! maintaining my account/sim

hi,Am outside of the country for a month and won't use my pay as yu go number for that time. Can I keep it and just top up my big bundle when I arrive back ? I don't want my current number to be lost/cancelled.thanks

Resolved! Voicemail PIN Keeps Being Reset

I don't use voicemail very much - it's possible that sometimes a couple of months go by in between messages being left for me. However, most times I do get a message, I find that my voicemail PIN has been reset to default and that I need to enter a n...

Resolved! No service

No matter how many times I take my sim out and restart my phone I’m still no getting any service?

Threatened With Disconection

Hi every one i was threatened with disconection if i where to complain on pay as you go ive never complained before can they do this thanks

Auto top up

Hi I set the auto top up for the £10 big bundle up Last month. Im just wondering what time of day does the auto top normally appear on your phone? The allowance finished at midnight and I have just been told by the online chat guys that it’s early in...

Resolved! Topped up wrong number

Hi all, My daughter requested i top up her phone which I did. She said she hadn't received the topup and I then realised I had topped up the wrong number! How do I go about getting it transferred to the correct number?

Resolved! Unlocking My Iphone

I recently submitted a request for O2 to unlock my IPhone 4. I bought the phone second hand and locked to O2 network. I have loaded it with sufficient credit to cover the £15 cost. The imei is clean and I got an O2 sim card from the O2 shop. They hav...

Resolved! Unlocking my phone

I have a credit balance of £29. I am trying to unlock my phone so why is the tool telling me I don't have enough credit and to top up?

O2 classic be careful with bolt ons

O2 Classic now has cheaper rates which are good but as the bolt ons are so out of date it now works out cheaper not to have a bolt on hopefully O2 will update them to 2018 rates and add some good data bolt ons but we will see,

O2

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