Can't Stop Marketing Texts - O2 PAYG

[Teller]

Hi,

Recently I've started getting very frequent texts from O2 about offers that are of no use to me.

I've tried to reply to the text directly but that doesn't work.

I've tried calling 2220 as suggested in the text, but that doesn't work either.

And I've downloaded the app to check communication preferences.  Marketing texts are definitely set to 'off'.

A post on here from last year suggested going through a live chat via social media, but I'd rather avoid that if possible.  Are there are any other options?  And can anyone confirm that they would definitely stop after the hassle of a social media chat?

Thank you

[MI5 · Accepted solution]

@Teller 

The answer to all questions is, no.

But you appear to have tried all other methods, so you have no choice but to try.

[Teller]

Quick update.

I reopened an old Twitter account to message O2 about this issue.  Just received a response saying they no longer use Twitter and would have to be contacted through Facebook or Instagram instead.

For this reason I have chosen to just block the O2 text number on my phone.  Hopefully that will prevent any more texts coming through without any further hassle.

Thanks.

[pgn]

As in the Social Media section of Guide: How to find help & contact O2 @Teller - only FB/Messenger and Insta for meaningful interactions with O2 Social Media team for CS purposes now.