Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

International call charges

Hi, in my latest bill I’ve been charged international calls while abroad but I haven’t received or made any calls whilst travelling. I’ve got a local sim and only make calls via what’s app on the wifi.i have the o2 data switched off. can you please i...

Resolved! Sim

It won’t let me top up my new sim

Resolved! Hello

Hello I just paid my new tariff which is for the 17th of December I wanted this tariff to start today seen as though my data has finished please can you help me and change the tariff date as soon as possible so I can use data this is very important f...

Resolved! Change tarrrif

I want to understand why I need to add £20 to my account every month if I am on pay as you go and am barely using that amount - can this be reduced

Deal

I saw a new deal online. £8 for 40GB. I would like to change my deal,

Resolved! 999 days

does o2 really take all your credit away after 999 days without topping up again + disconnect the number?

Resolved! Change account name to another

How can I remove my partners name off my account. She brought me a phone and sim many years ago and the account was set up in her name in an 02 shop. The number has always been my number and I pay and have always paid for the account but I still can'...

O2 app help

New customer can't get o2 app to work .1st call 45 mins no answers told to reinstall and change password. Didn't work two more calls with being passed on to other departments total 1.30 mins wasted on call .. still no help.Is this normal for o2 still...

Resolved! I cannot buy a bundle with the existent credit in my phone.

I have a lot of credit on my phone. Yet, I cannot buy a bundle, not a rolling plan as I was for a few months on it, but due to irregular income in my bank account; it was not always balanced at transition, which left me no other choice but to use the...

Resolved! MMS not working

Hello, I am having problems sending MMS picture messages on Pay as You Go.I have a Doro on 2G, my Mum also has a Doro on 2G and I have a Android smartphone on 4G, and all are O2 Pay and Go, but MMS keeps failing and showing 'unable to send' messages....

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