Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Query free data/ call sim not text with 16 digit code has came through yet

I recieved one of the free sim cards from O2 store it's supposed to give you free data, call etc. I put sim in my phone on Sunday and I was told in the store I would get a 16 digit code to activate it. This has not been sent and over 48hrs since sim ...

Resolved! 5G on pay as you go

Hi all does the £10 pay as you go deal with 21GB of data, unlimited minutes and texts include 5G? Thanks.

Resolved! Can't Register an 02 account online

My mum has been an 02 pay as you go customer for over 20yrs years, same as me. Today we tried to register her for an 02 account so that she can get the £10 bundle each month, same as me.Went onto registration page, entered email address, got code, pu...

2G SIM obsolete - what to do next

I have an old Nokia 105 'feature' phone (i.e. not a smartphone) that only works on 2G. I have a (mini) SIM that currently works with O2 on PAYG, but I've received a text to say the SIM is obsolete and will have to be changed. My assumption is that al...

Resolved! Data Usage

Hi all I am now getting messages to say that £2 of data has been used and that data limit has been reached. It used to be that I could browse online for hours and hours each month and I wouldn't have received this message. Now, when I browse even for...

Resolved! Sim post ordered

hello I have ordered online for 60GB for 15 pounds a monthly for pay as you go. The new sim will be post, can they stay the old number with new sim. Please contact me for the detail. Thanks

Can’t get internet, send or receive messages in France

I’m on holiday in France. I alwss as ts but a big bundle each month do have unlimited texts and I have 16000 MB of data.im not able to send or receive messages or make or receive calls or get any access to the internet but everything I’ve read on O2 ...

Resolved! 2g 3g switch off

I use a PAYG SIM have done for 18 years. I only top upfew times a year. I don't live in a good reception area but need the phone and WhatsApp has been a lifeline.. My question is If I buy a new 5G phone can I just put my old SIM into this phone and c...

Resolved! Money back

Hi I've topped up my number instead of my daughter's how do I get my money back I can never seem to chat to a real person online or the phone I'm about to explode with how hard it actually is to speak to someone

Resolved! Transferring mobile numbers

Is it possible to transfer a number from O2 to another provider but keep the O2 account running with another number (either newly minted or transferred in from another provider)?To explain, I currently use O2 as my main number (the only one I give ou...

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