Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I'm a bit confused.I got a new PAYG number, and I'm trying to add it to my account but every time I get an error: Sorry – you can't add any new Pay As You Go numbersThis might be due to a technical issue. Please try again. This has been going on for ...
I want to buy a SIM card for a friend who is coming over to the UK for a trip, and I've noticed that the monthly rolling plans work out cheaper than the Big Bundles. Is there a way for me to stop a rolling plan from renewing itself on the My O2 onlin...
Hi all, I’ve got a Nokia 3210 (2024), bought new from the O2 shop in Torquay this February. Recently I’ve noticed that when I make a call, it takes a while to dial, then switches to 2G. As soon as the call ends, it jumps back to 4G. I ran the compati...
Hi I am going to India on holiday which is the cheapest way to make and receive calls/text thanks
I'm genuinely baffled by how difficult O2 has made something as simple as updating my address. I'm on PAYG and want to upgrade to a monthly contract (better value, WiFi Calling, VoLTE access). Simple enough, right? Wrong. The online signup shows an a...
I recently got a pay as you go sim for one of my kids, I initially topped up just using credit, i have since upgraded to a rolling plan, but there was some credit left and this is still being used. Once it is all used will the rolling plan then becom...
I have a pay as you go sim with a big bundle tariff but I have been sent to work in the Middle East for a few months. I do not want to renew my big bundle tariff here as my allowances don’t work. I need to receive calls from my bank back in the uk so...
Hi I wonder if anyone can help please? I have had the same number and sim for years with O2 suddenly last week when i am in Spain when i try to make a call (which is free in my bundle) It wont allow me.The message i get is this"Hello your unable to c...
Will be in USA for 6 days and planning to use this bolt on. I understand charge per day only applies if I use it on the day. Does "use" only apply to calls & Text or any data as well. I guess data will always be used as I have a number of apps includ...
Unable to received security codes from Bank, NHS etc. to login to their services. I've been advised that they delivery notifications they're receiving from O2 have a status of "Temporary failure" so its an O2 issue. I've already rebooted phone and ca...
