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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 49212 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 24629 Views
  • 19 replies
  • 2 kudos

Resolved! Balance text notification

How do I turn off the balance notification? I am notified every time I send a text message

K-L by • Level 1: Joiner
  • 248 Views
  • 3 replies
  • 0 kudos

Number Still Not Ported After A Week

Having an awful experience porting my number with O2 - it has been over a week and nothing works! So far:Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer servic...

helensneha by • Level 1: Joiner
  • 3078 Views
  • 17 replies
  • 1 kudos

Need proof of my bill

I need a bill statement with my name and number but I am pay as you go. I can not log into my my o2 app.

Ask

Hello, I hope you are well. My internet went out yesterday and I can't renew it. I was out of work yesterday because I work with food delivery apps. Could you upgrade my plan to the £15 one?

Kamylla by • Level 1: Joiner
  • 182 Views
  • 3 replies
  • 0 kudos

Top up voucher not working

Hi , I’m a o2 top up customer and my phone has ran out of data etc, I’ve tried phoning 4444 but it won’t ring out , and I need to use my top up voucher for my phone !

Tariff

Hi I would like to renew my tariff with my call time balance rather than my bank details

Ab26 by • Level 1: Joiner
  • 176 Views
  • 3 replies
  • 0 kudos

I can’t top up

I can’t top at all despite having the correct debit card details 

Elber9 by • Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

Top up!

I have topped up £15 onto my phone. But my balance says £13.09! I didn’t even get a chance to add my rolling plan!

Kikigirl by • Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Pay as you go

Sim card won't activate, when I go to top up I am unable to and the operator said i cannot activate it over the phone and they could not process payment. I am overseas and need to pay for my Sim

Kim1998 by • Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos
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