Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Settle my payment

I would like to settle my phone payment and switch to a pay as you go sim card with my current number.

jazmin789 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Has the real PAYG disappeared from O2?

With the annual tariff price increase on monthly tariff, as a minimum user I'm looking to switch to Pay as you go. But I can't find the real Pay as you use tariff anymore. Do I have to pay a monthly 10 ponds each month? Can I not just have a balance ...

Squrriel by Level 1: Joiner
  • 5 replies
  • 0 kudos

End of contract

Why is my final payment higher than others when I switched before the month finished?

RG93 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! £5 free credit

I just registered on the 02 website when do I get my free £5 credit 

O2 Impacting my Credit Score

Hi, I called O2 a few months back because my direct debit had been cancelled following the Virgin Media swap over. O2 reassured me that the direct debit was reinstated, however the Individual I spoke to only reinstated the payment for the phone and n...

Ahonsi122 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Roam in Europe

Hello, I have a £15 pay as you go monthly plan and will be travelling to Italy. Can you please confirm that the 25g I have in my big bundle pay as you go plan will cover roaming internet in Italy?

Kiranj by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Lost Phone

Hi , I’ve lost my pay monthly phone unfortunately. Is it possible to get the number cancelled ?

Kevv1 by Level 1: Joiner
  • 2 replies
  • 0 kudos