Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 14067 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 10170 Views
  • 18 replies
  • 2 kudos

Resolved! Payg purchase of phone and using giff gaff sim

Hi I'm looking at purchasing a phone from O2 I have a couple of questions before I make my mind up • is the up front cost of phone a one off payment and then the phone is yours. • can you use a giff gaff simcard in the phone as it runs on O2 network....

Robbie_94 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! PAC

I’m looking to get my PAC code to switch my number to another sim 

Caitlin3 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Prepaid balance

Hello. I have been using a website to top-up my prepaid account. I do it with £10 payments. Works really well. A couple of months ago, I noticed that, instead of a £10 balance, it was £9.85. Why did 15p go? For what? How can I get it back to £10 incr...

AJ99 by Level 1: Joiner
  • 204 Views
  • 3 replies
  • 0 kudos

Debit card declined when topping up.

Greetings,I'm hoping to get some help with my payg sim card.It is currently on 321 classic tariff and I do not want to change that.The problem I am having is that when I try to use my debit card to top it up it keeps getting declined despite having t...

Lilel by Level 1: Joiner
  • 1690 Views
  • 27 replies
  • 0 kudos

Resolved! Not showing my credit

I’ve just bought a sim and put credit on it but it’s not showing up, I have the receipt with me showing I put £10 credit on it but on the app it’s saying I have 0

Billie4 by Level 1: Joiner
  • 122 Views
  • 2 replies
  • 0 kudos

Resolved! Tracker top up

Hi just how do I fined out how much credit I have on my tracker

Michael58 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Disappearing/phantom data

Hi, I recently tried to change tariff (10DATA to 15DATA) before topping up and it seemed to confuse things. I should have waited for the confirmation, but I did try to change back once the £10 had been taken and the 7gb confirmed. However, after this...

Resolved! Pay as you go charges

Why do I get charged double for text messages on pay as you go, and O2 app.charged an extra amount of money from my balance. This is so for my partner. Erratic charges for simple short text only.

ChasD by Level 1: Joiner
  • 155 Views
  • 2 replies
  • 0 kudos