Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Topup

Topup successful but still no credit on phone

SIM card with unknown phone number

I have just moved across from Lebara to O2 and ported my number across. All has gone well except the SIM card status shows that the phone number is "unknown". How can i get that corrected?

Switching plans

I currently pay for my grandson’s PAYG.He has a big bundle, if I change to a rolling plan will he still be restricted to what I pay every month or can he go over and O2 just take more money off my card

Joining bill

I JOINED 02 ON 15/7/25 AND HAVE NOW BEEN INVOICED £5.62 FOR USAGE. NOT YET FITTED SIM CARD. HOW DOES THAT WORK?

PAYG Credit Issue

I have a number of phones including a contract mobile with Tesco and and EE PAYG mobile.I attempted to add £20 to my EE PAYG mobile through ontopup.I made a big mistake by entering the number of my Tesco contract phone as an O2 PAYG.I contacted ontop...

Resolved! Need help with reactivating a number

Dear All,I’m reaching out for help on behalf of my elderly mother, whose mobile number has recently been deactivated. She’s had this number for over 23 years — originally with O2, then moved over to Giffgaff.Here’s what happened:Due to a medical emer...

Resolved! Porting my number to Classic Pay as You Go Sim

I've activated and topped up a new Classic Payg sim and added it to my account on My o2. I'd like to port my existing 1p mobile number to O2 but cannot find how to do this online. I remember it was fairly easy to do this through chat on a Pay Monthly...

Unable to receive calls external to O2, and texts from EE customers

I have been with O2 for over 4 years and recently not been able to receive calls external from the O2 network; they are going directly to 'EE Voicemail' which I have no idea why. This has caused me to miss many important calls from my doctor to my su...

Resolved! my sim card is not registered

Hello,I'm currently in the EU (Germany) and I'm having trouble making phone calls. My phone tells me that my SIM card isn't registered with the network.I have a prepaid card with the corresponding rates.

I cant send sms to 89905.

I have been sent a sim card from o2 a month ago and still can't text 89905. I'm beyond *bleep* off . I'm paying for a sim that doesn't work.

O2

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