Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go SIM card in iphone

Why does my phone credit disappear when I don’t use my phone?

Resolved! Wi-Fi calling

Hello, new here but O2 user since 1994 (same number too, only mentioned to evidence how antediluvian I am). I pay £30 a month principally for the data roaming in Europe but I cannot get Wi-Fi calling on my iPhone 11 Pro. It’s offered in the mobile da...

Switch monthly plan to PAYG omwhen overseas

Hi, im currently overseas and will be for about another 10 months. I want to switch my monthly contract over to a PAYG as I'm not using the phone much, but want to remain with O2 when I return to UK (and have the same number). I was charged £3 yester...

Resolved! Free credit

Free credit

Resolved! Can I use my smart phone sim in a brick phone and swap it back when needed

My children’s school has recently banned smartphones so although my child will continue to have an smartphone out of school hours they need a brick phone to take to school to be able to contact me. Am I able to use my child’s current Sim and easily s...

Resolved! Do i have to pay £10 every month to keep my o2 PAYG SIM "alive"?

Hi,I just bought a £10 PAYG SIM and its now in my smartphone and i am using it.Todays date is 7th May 2025.On myo2 it says .....QUOTE>>you need enough balance on 07 June 2025 to cover the cost of your tariff next month.<

Phone is damaged

Hi, my google pixel got damaged recently to the point of not being able to see the screen. I have been trying to access my account on the O2 website but I can’t insert the verification code o2 send me as I can’t see my phone screen. I have been tryin...

Resolved! O2 rewards

Tried to claim o2 rewards on 50202 but not received them anybody had trouble?

Keep my old phone number.

It seems that O2 no longer offers a direct, standalone "porting form" on their website for online number porting requests. Despite extensive searching, I haven't been able to find the form to complete this process. All of the help pages I’ve come acr...

Trouble connecting to network

Hello, so I'll try and explain best I can. I have always had my phone to select my network automatically, however the past few weeks I've had trouble making calls and sending texts. I read a few troubleshooting ideas telling me to select manually, so...

O2

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