Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling plan

My rolling plan payment was taken on 6th November but my plan has now been cancelled, not by me.

Change tariff with balance

I’ve topped up my phone trying to change the tariff to £20. I’ve not got cash I. Bank and it seems I can’t use my balance on he is this? Can you help?

Is there anyway you can request a paper billing to your address?

Can it be done using the app?

Didn’t renew my plan

Hi I’ve had money taken out of my bank for a £10 rolling plan on 6/11 but didn’t renew my plan. I don’t have internet and phone call.

Classic SIM

Hello, I am already an O2 customer, but looking to purchase a Classic SIM for my husband who uses his phone mainly for calls & texts and very little else, would this SIM work on the 02 network, he would be a new customer

Been charged extra fee

Why I’m I been charged transaction fee?

I have paid for £15 Rolling Plan and it’s saying I have no tariff in place

My Rolling Plan isn’t working even though I’ve been charged £15 for 30gb of data.

Charged twice for rolling plan

Hello! I’m in a bit of a pickle and having trouble getting support on the phone so any help is appreciated. My rolling plan automatically renews and for some reason this month it took the automatic payment but then it said that my rolling plan didn’t...

Resolved! New phone but want to keep existing number

Hi, I have a new device (iphone and need a new sim for that device please, but would like to keep the existing phone number and sim package that I currently have (Pay As You Go). How do I proceed? Thank you.

SIM SWAP FAILURE

New phone requires nano sim so went to O2 shop and got new sim. A couple of days later initiated swap via text on 29 Oct. After a few days old sim stopped working in old phone but new sim didn't work in new phone. On 1 Nov spent over 30 mins on phone...

O2

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