Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44694 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21656 Views
  • 19 replies
  • 2 kudos

PAC Code not being provided

Hi All, I'm having trouble accessing my PAC Code.When I txt PAC to 65075 I receive a message saying: There's been an issue processing your request. (Tired multiple times now this way)When I call 202, a cs advisor tells me I need to speak with Vodafon...

Resolved! Can’t top up

Hello! My phone number is (REMOVED), this is my first time to top up, but I can't recharge through the O2 app, I use the UK bank card. Thank you for your help.

Yining by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Rolling plan

A £10 payment for my rolling plan has been taken on 29/01/2024 but the plan has not been activated. I have been also been charged £4 for data usage over the past 2 days because of this.How do I get this resolved?

Amy36 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my old o2 number

My old number belonged to my ex am I able to keep the number and switch it to a pay as you go

Loopy by Level 1: Joiner
  • 174 Views
  • 2 replies
  • 0 kudos

Resolved! grey balance 0.00 screen when texting

hi, I am a new customer just signed up for the £10/month rolling plan. Very hard to get support, 4445 said go to shop as they don't deal with rolling plans, just been to shop and they said call 4445. Does no one at 02 want to talk to me and help me u...

SaraP21 by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

New contratc

Hello, I was paying it as you go but I called up due to topping up £10 for my usual monthly top up. However money was taken and they offered me a contract for £11 a month (order no NC33410814). I cannot access my online account and it also seems they...

Tamarax1_ by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG credit

Apologies if this is a silly question! As my mobile usage is important but very light I want a payg that I can top up only when I need, not every month. What happens to the balance or credit on a current O2 payg after one month - does it just stay th...

AlanT by Level 1: Joiner
  • 189 Views
  • 2 replies
  • 0 kudos

Rolling plan ,data not working

Hi, 2 days ago I have to paid manually for my 10£rolling plan because it haven't been updated on 24th of January. Now I have an issue with data connection . Can't Connect with internet without WiFi. My phone shows H or E ( apart of 4g) Could you tell...

Free credit

How I claim emergency free credit???

Dannyppo by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos