Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2network not showing on my phone

HiMy phone is a pay and Go, & i noticed that where it should say what the network is (in this case o2) the only thing that is showing is my main house internetHow do i change it so it is saying 02 There is nothing in the settings except network - whe...

Classic Pay as You Go - Need travel bolt on but with Data

Hi, a question for my folks.They are on a Classic Pay as you go SIM, so no rolling monthly payments. They are travelling to USA/Florida in the summer and need a data connection to receive accommodation updates on route. Whilst I can see they can add ...

Resolved! Top up with overseas address on debit card

We moved overseas but still have a UK based bank account and debit card. The address on record with the bank is our overseas address. Debit card is not blocked.But if I try to top up my O2 PAYG Sim card, the web form and also the 4444 service does no...

Resolved! Swapping from Tesco to O2 but I want to keep my Tesco number

I have taken my Tesco SIM out of my dual SIM phone. I want to access my details to delete my Tesco contact number. It sending verification msgs to the Tesco number which I'm no longer using as I don't want to be charged for 2 mobiles

Tarriff

hi my data is low and I bought a new tarriff buti want it to start now because I have no data can you do that please

Resolved! O2 Price Rise - Ex Virgin Mobile Customers

Have any former Virgin Mobile customers who were moved over O2 been contacted about a forthcoming price rise?On 21 February I got an email from O2 which started off: "From April 2024 the monthly price of your mobile airtime plan (that's your inclusiv...

Changing tariff faster

Hi I changed my tariff back to the £15 one today but it says it won’t be changed until the 16th can I speed up the process to today?

Refund

Want a refund

Resolved! Top up

I do not have card. How can I top up my nr?

Resolved! Sister's phone on O2 now says invalid SIM

My Sister does not use her Doro PhoneEasy very often but today she turned on the phone only to find 'Invalid SIM' displayed on the screen and hence cannot make any calls. She had plenty of balance but does this mean perhaps she has not used the phone...

O2

Forum Posts