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Question about top up allowance

B3ast
Level 1: Joiner
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I am currently on a roll over plan (was orginally on a bundle) and I’ve noticed that it uses my credit card to take payment. Well I have some money on my top up allowance and I was wondering if I could get that money back? It’ll just be sitting there instead of being used. 

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MI5
Level 94: Supreme
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@B3ast 

The only way to use that is the switch back to a big bundle until it's used.

You can switch back and forth in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@B3ast 

The only way to use that is the switch back to a big bundle until it's used.

You can switch back and forth in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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