Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos


Why Isit only 3gb for 12 wtf

Char5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Restart after using my allowance

I was on 10 pounds rolling plan , I ran out of data, so I changed my tariff to 15 pounds, but it will start 2 weeks later. When I ask to restart, it is written that it is not possible , why ?

Rolling plan - has not renewed

My rolling plan that I have had for over a year has not renewed despite O2 sending a text to say payment would be taken. I have lost all the data I had that should have rolled over & only realised my phone didn’t work when away from home - no notific...

ALF1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I have a pay as you go sim for my iPhone and with my recent virgin subscription I was offered a sim for 5pounds a month which I took with the deal . How do I go about changing my number over and cancelling the original pay as you go sim please reg...

Bolt ons

I am trying to purchase a bolt on, but it keeps on telling me that it cannot be added. Please help as I am running out of data and do not wish to switch to a rolling plan.


Can’t activate SIM card as old one is broke and it’s asking to confirm it’s me through text

Davisdddd by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

Hi I have put my pay as you go sim in a phone and I am getting no network

Lealea47 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Big bundle sim not working abroad

My big bundle SIM card expires today but it hasn’t been working while I’ve been abroad, I’ve been told to call 4444 to top up but I can’t make calls therefore I can’t top up. My O2 app isn’t working and I can’t order a new sim while I’m abroad. Any h...

Mash by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Close account

How do i close my account and deactivate sim? 

Kerry1979 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

If I buy a new sim free mobile, can I use my current sim card in new mobile?

Rabsco by Level 1: Joiner
  • 2 replies
  • 0 kudos