Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cannot make any outgoing calls even when i have credit. I am in Spain at the moment.

Hi I wonder if anyone can help please? I have had the same number and sim for years with O2 suddenly last week when i am in Spain when i try to make a call (which is free in my bundle) It wont allow me.The message i get is this"Hello your unable to c...

O2 Travel Bolt On at £7 confusion

Will be in USA for 6 days and planning to use this bolt on. I understand charge per day only applies if I use it on the day. Does "use" only apply to calls & Text or any data as well. I guess data will always be used as I have a number of apps includ...

Unable to receive A2P (Application to Person) text messages

Unable to received security codes from Bank, NHS etc. to login to their services. I've been advised that they delivery notifications they're receiving from O2 have a status of "Temporary failure" so its an O2 issue. I've already rebooted phone and ca...

Can not use mobile in Portugal, Spain- help.

We spoke with customer service before travel to active roaming. We can not call or answer calls, we can not send text messages, only internet (massanger or what’s up) Please help because we travel by car and is danger without working mobiles. Not hap...

Problem with logging onto Myo2

Hi is anyone else having problems with logging onto Myo2 either by the app or web - I have been trying all day and although it accepts my log in details I then get a message saying there is a problem and to try later - wondered if the issue is just w...

Resolved! Transferring number to o2

My sister has a pac code from Sky Mobile and it seems finding the online form was a knightmare but she did find it filled it in to transfer her number from Sky Mobile to o2 pay and go big bundles package and after a few mins got a screen saying your ...

Resolved! 5G on PAYG?

Last month I started a topic titled "Why is 5G not available on PAYG?"Unfortunately, the forum trolls and know alls hi-jacked it, and it was locked.Today, 1st July, I noticed that my phone is now showing that I'm getting 5G on my PAYG phone.I've open...

Frozen Account for a SIM card not used in a phone

Hi, I have a SIM card used to operate my electric gates. I want to top it up. My account is now frozen (as a result of trying to top it up and access number being sent to the SIM Card) and I cannot top it up. Any ideas?

Resolved! PAYG moving to eSIM

Hello, I am on PAYG and I have a new phone which is eSIM only. What is the easiest way to survival? thank you!!!

Resolved! (PAYG) I don't have voice mail activated but I keep receiving Dial 901 text messages

I am on old o2 classic tariff from 2018. Voice mail was disabled from day one. Today, I keep receiving 'Voicemail - Dial 901' text message every time I power cycle my Moto G62 phone. I tried dialling 901, and also attempted to activate voice mail 175...

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