Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

First bill

My first bill states that I am being charged from 30 Nov when I am yet to receive my SIM card. Please can this be amended to when I actually receive the SIM (it is the 4 Dec and I have not received it so far).

4g not working

I have paid £30 for the big bundle tariff but the 4g is not working

Customer service refusing to give PAC code

I recently purchased an O2 PAYG sim which I haven't topped up yet. I want to move my number back to a different provider, but can't get the PAC code. Texting 65075 is not working and going through MyO2 has led to an error message that recommends me c...

Cancel sim for number ending 353

Hello, I lost this mobile in July 2022 in Spain. why am I receiving a bill for it? I want to cancel this sim. NOW

SIM Deactivated

I've had trouble with my existing SIM not working abroad so O2 are going to send me a new one.It's not arrived yet but O2 have already deactivated my old SIM! When my new SIM arrives, will I be able to activate it? I seem to recall some texts have to...

Cancelling Disney plus

Please could you tell me how to cancel Disney plus

Cancellation of Disney+

Please confirm Disney+ is cancelled forthwith

Big Bundle

Hi, I just moved to o2 pay as you go and have the £20 sim, how do I upgrade to the 120gb that my sim says it has as I only have 40gb right now

Cancel contract

I want to cancel my contract

International call charges

Hi, in my latest bill I’ve been charged international calls while abroad but I haven’t received or made any calls whilst travelling. I’ve got a local sim and only make calls via what’s app on the wifi.i have the o2 data switched off. can you please i...

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