Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

£5 credit for buying new phone due to 3g switch off

still not received it after over a month?

PAC Code Issue

Hi i have been waiting for my number to port across from Tesco to o2 since 21st march 2025. Tesco have confirmed the code has been used and the number is no longer active and requires that o2 active the number. I have called everyday and heard a diff...

Resolved! international monthly bolt on

good day, does an international monthly bolt on enable a person to send text messages to south africa at a reduced rate, if so, how much would a text messagee to south africa cost. thank you kindly

Resolved! changing tarriff

hi guys, if i change from a pay as you go o2 sim to a o2 rolling plan what happens to any credit i have on the pay as you go sim and also do i keep the same number

Resolved! Change of sim

A disabked friend has a pay as you go o2 sim and he had received a text to say he had yo go into a shop and change his sim. Is this true ir is it a scam as I will have to do it for him

Resolved! how to top up by recharge vouncher?

i have the recharge vouncher, but don't know how to top up. Pls help!

Resolved! can I have a pay as you go account as well as a monthly paid contract?

I already have a contract, now I have a second sim-free phone. I would like a SIM to run the second phone on a pay as you go basis.

Edit phone number in accountv

How do u change my number. I go into my account and press edit but nothing happens

Resolved! Erroneous welcome roaming message Madeira

Recently visited Madeira. Received a welcome text with some high charges i.e. £7.20 per mb and £2.00 per minute etc. We had sent some photos on whatsapp earlier that morning; so panicked at set the phone on airplane for the rest of the day expecting ...

Possible Scam

Hi - we have been having strange things happening with our recently opened (December 2024) PAYG account which we reported immediately to O2 fraud but which haven't been resolved to our satisfaction. The promised contact back from them within 48 hours...

O2

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