Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Proof of usage

I requested proof of usage on 16 December 2024 and have been following up weekly since then. Despite my repeated efforts, I have yet to receive the proof of usage, either by email or post. Each time I contact customer service, they complete a form an...

Resolved! Please help

Would anyone here know how I can order a replacement o2 SIM card for my iPhone ? My current one (that I’ve been using for many many years) will no longer allow me to make calls, or accept them. sincerely, malcolm

Resolved! Using my Pay As You Go phone in Florida

I have a pay as you go phone, where I top up £10 each month, which is more than enough for what I use.I am travelling to Florida on holiday and wish to know then best way to use my phone when I am there.Are there any bolt ons I can buy or should I ju...

Resolved! Talkalot

Hello, my Mum got a text today to say that 'Text and Web' the tariff she is on will be discontinued next year and will change to Standard PAYG Plus. For this you get 0 mins, 3000 texts, 500mb of data and 50 MMS messages for £10 a month. My question i...

Resolved! My number has become extinct

Due to not using my phone for over three months the number is no longer working. How can I get it reactivated?

Cant find where to input PAC code. Please advise possibly with screen shots. Many thanks!

See above

Resolved! Do I need to, and if so how, do i upgrade from a 4G to 5G sim

I currently have a pay as you go 4G sim in my iPhone 11 Pro. I will soon be upgrading to an iPhone 12 pro with 5G. Do I need to update my sim from 4G to 5G and what is the process?