Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Mobile Data

It doesn’t let me use my mobile data hotspot and when I try to activate it it says unavailable and to speak to 02.

CorbinT by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Money taken yet phone not topped up!

Hello I have just switched from pay as you go to. Rolling plan and it has taken £17.50 off me however I’m still sat with no data etc!

Member by Level 1: Joiner
  • 1 replies
  • 0 kudos


I recharged by doctor sim & they get a pin...but i cant recharge or cant make a call...due to out of UK...please help

Vaskar by Level 1: Joiner
  • 1 replies
  • 0 kudos


i recently changed my tariff to the £15 rolling plan that is due to go active on the 2nd but i’m running out of data so what can i do?

dexrah by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! wifi calling

please can you enable wifi calling on my pay as you go sim

JB771 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Rolling plan

Hi, I have a Rolling plan with 50gb of data. But second month I can use only 25gb because the messages what I am getting saying to me that I am in Europe zone, but all this time I am in London. Please fix this, because I am getting tired to paid extr...

swaxas by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel my rolling plan

I have moved counties and want to cancel my O2 pay as you go rolling plan. I do not need to switch networks within the Uk, I just want to cancel completely.

VL1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Where’s my credit gone?

I topped up with my credit card to get my unlimited calls and texts and then I added another £10 to make a text message purchase so I thought I had £5 left and then I downloaded the app to get a further £5 credit and last week I paid another £10 for ...

inHen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay g transfer to pay m

I would like to transfer my pay as you go number onto one of my pay monthly numbers