Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I cannot buy a bundle with the existent credit in my phone.

I have a lot of credit on my phone. Yet, I cannot buy a bundle, not a rolling plan as I was for a few months on it, but due to irregular income in my bank account; it was not always balanced at transition, which left me no other choice but to use the...

Resolved! MMS not working

Hello, I am having problems sending MMS picture messages on Pay as You Go.I have a Doro on 2G, my Mum also has a Doro on 2G and I have a Android smartphone on 4G, and all are O2 Pay and Go, but MMS keeps failing and showing 'unable to send' messages....

Resolved! Activate mms service

How does a Person activate mms services?

Resolved! WiFi calling

Help WiFi calling on iPhone 15 pro max, pay as you go

Resolved! Top up voucher- use on sim only?

An elderly relative accidentally purchased a £20 top up voucher for their phone, but their O2 contract is sim only. Is there any way of applying this to the account or is it a lost cause? Any other use for the non refundable voucher? Many thanks in a...

Rolling plan

I can not access my 02 app to cancel my rolling plans please can someone assist with this

Resolved! Pay As You Go Mobile Broadband Sim

Hi,I've had notification that O2 are discontinuing our 12 month mobile broadband sim. It expires on 1st July 2025 - will I be able to continue using it until it expires?

Resolved! Question about top up allowance

I am currently on a roll over plan (was orginally on a bundle) and I’ve noticed that it uses my credit card to take payment. Well I have some money on my top up allowance and I was wondering if I could get that money back? It’ll just be sitting there...

Resolved! Tarriff Change

I've just changed to the £5 a month one, do I need a new SIM card?

Resolved! Top up

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O2

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