Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Keeping phone number on new sim probs

Getting really annoyed ordered a new sim wanted to keep old number after it arrived contacted 02 how long before my new sim will start to work please

Resolved! Ammount being deducted without calling

My balance is reducing although I have not made or received any calls, texts or used the internet. In fact my phone was off and when I turned it on the money disappeared.How can I check where these ammounts are going on Pay as You Go?

Chuck101 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Issue with 02 Rewards

Hi I’ve got 02 rewards that I have earned since 1st July. I want to save these to add on to my existing balance, however this is no option to save them only spend it. Any ideas why this is or how I can save these so they add to my existing balance. t...

Resolved! Unable to top up £15 data bundle

I am on a £15 data Big Bundle. I've received a new debit card which I have added to my account (via phone with O2 and online) however still cannot top up my account. My balance is zero and I can't make any calls. I have tried to contact O2 again both...

LJSyd by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! new sim card

I have just inserted a new payg sim card into an alcatel phone. do I need to activate the sim? The phone screen is not currently responsive.

winnes by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling a free extra before charges start

I have had a text to say the extra is coming to an end and if I do not cancel I will be charge but I cannot see for the life of me where to go to cancel the darn thing?

Tm25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cannot Find Number On Phone!

Hello! I've recently ordered a SIM Card and cannot seem to get the number on it, Sadly I've thrown out the packet it came in and it's already gone so I cannot get the number of that. I've tried texting 2020 NUMBER number My Number and failed every ti...

xqlo by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Classic PAYG if porting

I have a spare handset on another network for emergency use in the car - if I port the number to O2 will it be eligible for Classic PAGY tariff ? I read that existing customers were not eligible to switch to Classic , but does this also apply to numb...

WeeMac by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Big bundle error

I changed my bundle from the £15 to the £10 big bundle, but it took out money for the £15 bug bundle and is still not put that on my account and is asking for the money for the £10 bundle aswell, went to the shop and he didnt help just told me to try...

Oliwia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Live chat

Hello can anyone give me a link too live chat please as I need to talk to an advisor as my phone and sim got stolen and need my data from my old sim put on this sim thankyou