Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Just topped up PAYG but can't read QR Code

Hi,For some reason my linkedin account has locked me out and insists that i verify my ID before it lets me back on....it does this by sending me a QR Code.So i topped up my Samsung SM-J330FN o2 PAYG with £10.I then pointed the camera on the smartphon...

EU roaming

I’m in Greece and can’t make called to uk. Failed. Works maybe once every 3 days. Suspect it’s a 2g 4g issue. I’ve data working fine. Has anyone actually got calls working. Texts also an issue

Top up

I have been trying to top up several times in the last 2 days without any luck. I've had dozens of varifications sent (signing in/passcodes etc). It's so frustrating. Every time I put the bank card details in it just comes back with rejection! Think ...

Topup

Topup successful but still no credit on phone

SIM card with unknown phone number

I have just moved across from Lebara to O2 and ported my number across. All has gone well except the SIM card status shows that the phone number is "unknown". How can i get that corrected?

Switching plans

I currently pay for my grandson’s PAYG.He has a big bundle, if I change to a rolling plan will he still be restricted to what I pay every month or can he go over and O2 just take more money off my card

Joining bill

I JOINED 02 ON 15/7/25 AND HAVE NOW BEEN INVOICED £5.62 FOR USAGE. NOT YET FITTED SIM CARD. HOW DOES THAT WORK?

PAYG Credit Issue

I have a number of phones including a contract mobile with Tesco and and EE PAYG mobile.I attempted to add £20 to my EE PAYG mobile through ontopup.I made a big mistake by entering the number of my Tesco contract phone as an O2 PAYG.I contacted ontop...

Resolved! Need help with reactivating a number

Dear All,I’m reaching out for help on behalf of my elderly mother, whose mobile number has recently been deactivated. She’s had this number for over 23 years — originally with O2, then moved over to Giffgaff.Here’s what happened:Due to a medical emer...

Resolved! Porting my number to Classic Pay as You Go Sim

I've activated and topped up a new Classic Payg sim and added it to my account on My o2. I'd like to port my existing 1p mobile number to O2 but cannot find how to do this online. I remember it was fairly easy to do this through chat on a Pay Monthly...

O2

Forum Posts