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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 48320 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 24102 Views
  • 19 replies
  • 2 kudos

Unknown order on account

I have received a message from o2 saying my order has gone through , as far as I'm aware I haven't ordered anything the order reference number is Just confirming your order has gone through , as far as I'm aware I haven't orderd anything . The order ...

Rjwilson by • Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Signal not working

I’ve just bought out my contract and changed to a pay as you go sim. But I ain’t getting no signal, I’m positive I’ve activated the sim but still nothing. Can anyone help? Thank you

JB99 by • Level 1: Joiner
  • 253 Views
  • 5 replies
  • 0 kudos

Using my O2 abroad

Hi,Currently I am in Turkey. I want to use my O2 mobile here but I don’t have access it here. Even I cannot use it through another Wifi connection. How can I use my mobile number here?

Cagdas by • Level 1: Joiner
  • 138 Views
  • 2 replies
  • 0 kudos

Old sim

I’m looking to update to a 5g pay as you sim on a 8gb tariff for £10 top up. Is this possible & how do I go about it as my current sim only supports up to 4g?

Two simm cards

I have two simm cards - one for each of my children. I can only seem to top one of them up. The other account seems to be missing but when I try and create it again it says it is an existing account. How do I access the second account?

Usage

I had 10gbp and it has gone down to to 7,50 and I have data, I have not called anyone and only used texts which I have unlimited anyways. Can you please tell me where the difference has gone??

Nadia16 by • Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Data

Hii have changed to rolling plan but internet does not work

Vic7 by • Level 1: Joiner
  • 169 Views
  • 2 replies
  • 0 kudos
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