Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Abuse

Hi people I'm going through a bereavement and I'm suffering harassment from a 'family member' I would like to change my phone number, can I do this online or do I have to order a New Sim?

Resolved! sim card for gate automation

Does O2 have a sim card for my Videx GSM gate controller, i dont want to pay £10 per month i just need to top up as and when its required

Resolved! Change from contract to pay as you go

I want to change from monthly contract to pay as you go. Can you help? Many thanks , Colin

Billing

I was told I would get a refund for an error on your part for a bundle I purchased. I haven’t received this yet

Resolved! Top up

Take my next payment off my balance

Resolved! Cancel O2 pay as you go SIM

Hiyya,I have been using O2 pay as you go since May 2024 and stopped using from last month. I have paid until September 2024 and have not been using this SIM since last month. I am willing to cancel this SIM. How can I do it? I do not have any payment...

Resolved! eSIM activation

Hello, i switched from UK physical SIM to ESIM but I am unable to activate it as I am not in the UK right now. Is there any way to do this remotely? thanks,amy.

O2 PAYG SIM in tracker device

Hi, I hope someone on here can come up with a sensible answer, I called O2 but they couldn't! I have a PAYG SIM in a vehicle tracker but my MYO2 now requires 2 factor authentication and the only option is to receive a text to the SIM's mobile number,...

Change from vodafone to o2

Hello, i transferred from vodafone to o2, the vodafone sim has no signal but when i call from the o2card i don t see the vodafone number but the themporary one from o2. What can i do?

charges for mobile data

Hi My number is ************. I was charged for using mobile data on 16th and 17th of November. But I DID NOT USE any mobile data. It must have been a fault in the system. My mobile uses two SIM cards and for any mobile data the number *********** is...

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