Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Problem switching from O2 to giffgaff (3+ day delays)

Hi, I've probably wasted 10+ hours on the phone with O2 the past month, as well as had numerous live chats ended. Just today I was put on hold for 30 minutes, and when I had to put the agent on hold to take a call I was hung up on. My contract ended ...

4445/202 redirect to top up when I want to talk to support

I am trying to top up, and every time the transaction is declined (have tried multiple cards). I tried to call support, but the only option when I used the two numbers was again to top up - again it didn't work, and didn't give me any way to talk to ...

Billed on Monday, tariff cancelled on Wednesday without my instruction and with no explanation

I am currently on a £10 Rolling Pay As You Go tariff. On Monday I received an email to say they would be taking my £10 as normal. On Wednesday I received an email saying "as you are no longer an O2 Rolling plan customer, we’ve refunded your payment m...

Resolved! U Switch

I am completely baffled. I read a post from 2021? about someone wanting to change their tariff, retain their existing number, are an O2 customer already and found the deal on U-switch. The advice was yes it's easily done. Just press the upgrade icon ...

Number transfer from pay monthly

After 2 days, 2 store visits and 3 lengthy phone calls. My old number still doesn't work O2 have been absolutely terrible

Resolved! Data usage doesn't go down

Hi, Checking via app and desktop it seems my data hasn't been used at all this week. It has. I have a couple of zoom calls coming up and want to know what I actually have left. Can anyone advise how? Thanks

Bundle

Hi,I’ve selected a bundle. It’s saying it is active. However my balance keeps going down? Any ideas how I correct that?

Resolved! refund required

I ordered two new phones but as they were not fit for purpose and unsuitable for elderly people they were returned. They were received by you on 17th July according to Royal Mail tracking information. I am still awaiting a refund of £58.. I have call...

top up receipts

Hi, can anyone advise on how to get a copy of a receipt of a top up payment from July, we had problems on that day re registering and I only got a confirmation text. thanks

Resolved! Cannot top up to activate New Big Bundle SIM

Hi,I am an existing Pay Monthly customer and I have a new Pay As You Go Big Bundle SIM to use in a dfferent device. The SIM arrived and I tried to activate it and add it to my existing O2 account - I failed with an error that said an "Sorry – you can...

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