Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I can not make a call to Europe from my mobile
I have been told by O2 'Help' (real person) that Wi-Fi calling is not available to Pay as You Go customers. I have not found anything on the O2 web site to confirm this. Is it really true? I'm on 'Classic' PAYG as my usage is well below £5 a month.Ou...
I need a new sim please. I think I have kept using my old sim each time I upgraded, but my phone is constantly conking out, I’m not receiving messages and usage is just appalling so maybe it’s the sim…
I'm a bit confused.I got a new PAYG number, and I'm trying to add it to my account but every time I get an error: Sorry – you can't add any new Pay As You Go numbersThis might be due to a technical issue. Please try again. This has been going on for ...
I want to buy a SIM card for a friend who is coming over to the UK for a trip, and I've noticed that the monthly rolling plans work out cheaper than the Big Bundles. Is there a way for me to stop a rolling plan from renewing itself on the My O2 onlin...
Hi all, I’ve got a Nokia 3210 (2024), bought new from the O2 shop in Torquay this February. Recently I’ve noticed that when I make a call, it takes a while to dial, then switches to 2G. As soon as the call ends, it jumps back to 4G. I ran the compati...
Hi I am going to India on holiday which is the cheapest way to make and receive calls/text thanks
I'm genuinely baffled by how difficult O2 has made something as simple as updating my address. I'm on PAYG and want to upgrade to a monthly contract (better value, WiFi Calling, VoLTE access). Simple enough, right? Wrong. The online signup shows an a...
I recently got a pay as you go sim for one of my kids, I initially topped up just using credit, i have since upgraded to a rolling plan, but there was some credit left and this is still being used. Once it is all used will the rolling plan then becom...
I have a pay as you go sim with a big bundle tariff but I have been sent to work in the Middle East for a few months. I do not want to renew my big bundle tariff here as my allowances don’t work. I need to receive calls from my bank back in the uk so...
