Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

My tariff said it would activate in 2045 when I tried to change it from pay as you go to a bundle

Bruh help me what am I supposed to do I even need the text it will activate on 2045 I don't want to wait 40 years

Resolved! O2 PAYG Question

Hey all! Does O2 offer a tariff on PAYG that is without any bundles/add-ons that customers can opt into?So no converting to x mins or x texts ... just pure £10 there and only get charged when it's used for anything.Let me know!TIA!

O2 smartphone used as "mobile hotspot"

Hi,I have a Samsung SM-J330FN smartphone and its on a O2 PAYG thing.The phone was bought in 2018.Every now and then I am on the road and need to do a 1 hour Teams video call on my laptop.So I wish to set the smartphone up as a "mobile hotspot" and do...

Resolved! PAYG moving to eSIM

Hello, I am on PAYG and I have a new phone which is eSIM only. What is the easiest way to survival? thank you!!!

Resolved! Am I paying to call 123

Calling 123 from an O2 phone I assumed would be free because it's a service provided by O2 for O2 customers, especially as my PAYG tariff has unlimited minutes. My remaining balance has gone down however, and I can't find my chargeable usage, but pre...

RCS Messages With DATA Switched Off

Hi, I have had to recently upgrade my elderly father from a very old 2g mobile phone and sim to a nano 4g sim. I also got him a new phone at the same time a Nokia 235 4G He is on PAYG and does not need data at all so I have switched it off on his pho...

Trying to unlock a smartphone i bought 7 years ago

Hi,Hope to find you well!I bought a PAYG O2 smartphone 7 years ago from an o2 shop.How do i unlock it from o2?I have the IMEI number of it.

Resolved! Travel to Jersey

Hello. I have a PAYG £10 big bundle package. I am travelling to Jersey next week for 5 days & have recently discovered that under O2 Jersey is in neither UK nor Europe. I have the O2 travel optout Bolt On (included automatically, I think) which gives...

Resolved! Promote

Hello, I’ve been an O2 customer since 2007, and I’ve noticed that my wife, who is also with O2, regularly receives promotional offers such as extra data or discounts. However, I have never received any offers at all. As a long-term customer, I’d like...

Resolved! Tariff change

I’m trying to change my tariff to a PAYG £10 Big Bundle and did this through my O2 and it went through with an effective date of 24/04/2045 ! It now won’t let me change this again . Any suggestions ? Can’t get any sensible advice from the automatic c...

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