Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Resolved! Roaming in Switzerland.

Hello, i understood that there are no roaming changes for Switzerland but then I got charged and most of the time I was unable to connect, kind of double whammy. Any ideas of why I got charged for something not working? thank you!

Roaming / rolling plan

Hi,I'm experiencing issues with mobile signal loss while using roaming in Poland, regardless of whether it's 3G, 4G, or 5G.I've attempted to manually select the network, reset the phone, and change the APN settings, but nothing has worked.I have a £1...

Balance reduced to zero!

On the 17th February I had a balance of £126.89. Today it shows zero. How can this be?

Resolved! Whatsapp calls to Australia from the UK

I'm on the old Classic 3.2.1. tariff. If I make a Whatsapp call to a mobile number in Australia what will I be charged? Will it be cheaper to use wi-fi?

Error code with Call Diverts on Android

Hello, I have an Android 14 smartphone, and recently was sent a new replacement SIM card from O2. However, when I go into the Phone app, tap Settings, Calling accounts, and Call Forwarding it shows a message box that says 'Call Settings error Network...

Classic 223 sim

I had a classic 123 pay as you go as a back up. I'm aware you need to either top up or make chargeable calls within 6 months to keep it active but they cut me off anyway ,last call was only a month ago. They claimed they needed to swop the sim as the...

Resolved! Can't do a SIM swap on MyO2

Hello, I want to do a SIM swap and transfer my mobile number to a new SIM card, but after updating the MyO2 app there is no option that says SIM swap. There is an 'Install SIM' option but when I tap it it says that the page has been moved. Do you kno...

PAY As Go no work in Spain??

Just been to Barcelona & couldn't make calls/texts or use internet unless in known password wifi area (hotel)

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

O2

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