Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! U Switch

I am completely baffled. I read a post from 2021? about someone wanting to change their tariff, retain their existing number, are an O2 customer already and found the deal on U-switch. The advice was yes it's easily done. Just press the upgrade icon ...

Number transfer from pay monthly

After 2 days, 2 store visits and 3 lengthy phone calls. My old number still doesn't work O2 have been absolutely terrible

Resolved! Data usage doesn't go down

Hi, Checking via app and desktop it seems my data hasn't been used at all this week. It has. I have a couple of zoom calls coming up and want to know what I actually have left. Can anyone advise how? Thanks

Bundle

Hi,I’ve selected a bundle. It’s saying it is active. However my balance keeps going down? Any ideas how I correct that?

Resolved! refund required

I ordered two new phones but as they were not fit for purpose and unsuitable for elderly people they were returned. They were received by you on 17th July according to Royal Mail tracking information. I am still awaiting a refund of £58.. I have call...

top up receipts

Hi, can anyone advise on how to get a copy of a receipt of a top up payment from July, we had problems on that day re registering and I only got a confirmation text. thanks

Resolved! Cannot top up to activate New Big Bundle SIM

Hi,I am an existing Pay Monthly customer and I have a new Pay As You Go Big Bundle SIM to use in a dfferent device. The SIM arrived and I tried to activate it and add it to my existing O2 account - I failed with an error that said an "Sorry – you can...

Cant use my phone in ireland

I have been in ireland the past 3 days and I'm not able to make calls, send text messages or go on the internet unless I'm connected to wifi. My data roaming is on and I've tried turning my phone off and on. Also I have tried to select a network manu...

Resolved! Has o2 stopped offering pay and go rolling plans for new customers

Im on o2 pay and go rolling plans and was telling someone about them but they could not find any tariff info on them on the o2 website. All they seem to find is o2 pay and go big bundles tariff info.Has o2 stopped selling there pay and go rolling pla...

data used up my pay and go cash,

Hi, I reset my phone and didn't notice that the data was on, the phone is a spare left in the car, I only need it to make calls if needed.Is there a way to block for data usage by O2 and have the phone for calls & texts only.

O2

Forum Posts