Amazon Prime Extra

[aavviki]

Hello,
I have recently become an O2 customer (started a plan beginning of November, paid my first bill end of 

November), and I chose 6 months of Amazon Prime as my extra. My question is specifically about the Prime Subscription for Twitch.

I am using Amazon Prime as normal, and my Prime Gaming account also seems to be working fine (I'm able to download the games for free etc), however when I want to subscribe to someone on Twitch it says "Prime Subscription will be available on 1 January"

I have tried reading up on this but unable to find a relevant thread, but I've seen people say that even though the Extra is free, it has all the same perks that a normal Amazon Prime subscription would be, which means I should have 6 months worth of Prime Subscription on Twitch. Why am I only able to redeem it in January?

Kind Regards,
Wiktoria

[MI5 · Accepted solution]

@aavviki 

This would be outside of O2's control.

You need to check with Amazon.

Amazon UK customer service can be contacted by:

Phone

Call 02070847911 

Live chat

Go to the Customer Service page, select Something else, then Contact Us. A chat box will appear in a new window. From the chat, you can request a phone call. 

[aavviki]

Ah okay thank you!