Solved: Unable to redeem extra and now it's expiring

SerSchnuupi · ‎06-05-2025

My extra has never worked since I upgraded. I spoke to Amazon support who told me it's an issue on O2 side and only O2 can fix it. I spoke to 5 different people from O2 and none of them could even understand the issue I was telling them. They all thought I was saying I was having issues with using my extra and told me to get help from Amazon. It's super frustrating that support can't even understand what I'm saying to them. I could not have made it any more clear.

What's the chances of O2 giving me a different extra for free since the one I chose straight up never worked?

I picked Amazon music but i just kept getting an error trying to redeem it.

MI5 · ‎06-05-2025

@SerSchnuupi

Try O2 on social media Guide: How to find help & contact O2

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-05-2025

@SerSchnuupi

Try O2 on social media Guide: How to find help & contact O2

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SerSchnuupi · ‎10-05-2025

My issue is I don't have accounts for the social media O2 are on and I am not making an account on an external platform to try and get help. It should not require publicly calling O2 out on social media to get help for my products.