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Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Not really. The problem persists unfortunately.

 

I believe EmilieT has done a good job to communicate the problem. But the tech team that is responsible for this is either incompetent or fobbing off their front line staff, which is really sad for a company.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Hi @Red3 and @Jonk!  No news to share I'm afraid, but as I mentioned previously I will keep on chasing this and any update I receive will be posted here slight smile

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Level 1: Joiner
Posts: 6
Registered: ‎19-06-2018

Re: Ordering iTunes vouchers: invalid email address?

It's coming up on 3 months without a fix.

Is anyone looking into this at all?

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Ordering iTunes vouchers: invalid email address?

@Hammer1 I chase updates on this regularly, and have doen so again last week. When I get any news I will make sure to share them with you!

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 6
Registered: ‎19-06-2018

Re: Ordering iTunes vouchers: invalid email address?

Hi @Jonk

Have you been to work out why your hotmail account worked but your gmail one didn't?

Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Not really. Cannot figure out any logic at all.

Level 1: Joiner
Posts: 6
Registered: ‎19-06-2018

Re: Ordering iTunes vouchers: invalid email address?

If anyone could tell me how to register your email with o2 so you can order iTunes vouchers, it would be greatly appreciated.
Posts: 114,376
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Ordering iTunes vouchers: invalid email address?

It would appear that you can't currently, until they fix the issue, but otherwise the link to do so is here https://www.o2.co.uk/charge-to-mobile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎19-06-2018

Re: Ordering iTunes vouchers: invalid email address?

Some people appear to of been able to get it to work.

EG@Jonk was able to do it with his hotmail account but his gmail didn't work

I don't understand why some people email addresses work and some don't like mine.

Level 1: Joiner
Posts: 18
Registered: ‎31-01-2018

Re: Ordering iTunes vouchers: invalid email address?

OK forget it, this isn't being worked on at all.

 

It's been 4 months since this, a relatively straight forward problem, was reported.

 

4 months

 

The truth is you can no longer buy iTunes vouchers using your o2 sim and you won't be able to for the forseeable future.