I’ve had an incredibly frustrating morning trying to talk to your imbecilic chatbot.
I have ordered a new phone, which was meant to be delivered next day, and my number has migrated to the new SIM. As such, I don’t have access to MyO2 and can’t call the customer service line.
Seemingly, this means that despite ordering an expensive phone and signing up to a large contract, I’m barred from contacting anything other than a moronic bot. The phone has not been delivered, the tracking information doesn’t work, but you’ve been very prompt in severing access to the old phone and preventing me from contacting anyone to express my concerns.
I would like the email address for an actual person who can assist me.
