This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ordering iTunes vouchers: invalid email address?

Jonk
Level 1: Joiner
  • 13 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-04-2018 14:08

on ‎30-04-2018 14:08

Anyone ordered iTunes voucher recently?

Tried to order an iTunes voucher but keep getting an error (for all my email addresses): "Sorry, but that email doesn't seem to be valid email or there was an error". 

To test this, go to "http://www.o2vouchers.co.uk/", type in an email address and it will be rejected. Seems to me the web server is broken. Anyone had success?

 

Message 1 of 85
14,701 Views
0 Kudos
84 REPLIES 84

Jonk
Level 1: Joiner
In response to Red3
  • 13 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-07-2018 20:07

on ‎04-07-2018 20:07

Not really. The problem persists unfortunately.

 

I believe EmilieT has done a good job to communicate the problem. But the tech team that is responsible for this is either incompetent or fobbing off their front line staff, which is really sad for a company.

Message 71 of 85
2,921 Views
0 Kudos

EmilieT
Former Staff
In response to Jonk
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎05-07-2018 09:48

on ‎05-07-2018 09:48

Hi @Red3 and @Jonk!  No news to share I'm afraid, but as I mentioned previously I will keep on chasing this and any update I receive will be posted here slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 72 of 85
2,912 Views
0 Kudos

Hammer1
Level 1: Joiner
In response to EmilieT
  • 6 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎27-07-2018 11:25

on ‎27-07-2018 11:25

It's coming up on 3 months without a fix.

Is anyone looking into this at all?

Message 73 of 85
2,807 Views
0 Kudos

EmilieT
Former Staff
In response to Hammer1
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎30-07-2018 08:40

on ‎30-07-2018 08:40

@Hammer1 I chase updates on this regularly, and have doen so again last week. When I get any news I will make sure to share them with you!

 

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 74 of 85
2,792 Views
0 Kudos

Hammer1
Level 1: Joiner
In response to Jonk
  • 6 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-08-2018 17:40

on ‎02-08-2018 17:40

Hi @Jonk

Have you been to work out why your hotmail account worked but your gmail one didn't?

Message 75 of 85
2,767 Views
0 Kudos

Jonk
Level 1: Joiner
In response to Hammer1
  • 13 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-08-2018 19:14

on ‎02-08-2018 19:14

Not really. Cannot figure out any logic at all.

Message 76 of 85
2,761 Views

Hammer1
Level 1: Joiner
In response to Jonk
  • 6 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎06-08-2018 23:03

on ‎06-08-2018 23:03

If anyone could tell me how to register your email with o2 so you can order iTunes vouchers, it would be greatly appreciated.
Message 77 of 85
2,727 Views
0 Kudos

MI5
Level 94: Supreme
In response to Hammer1
  • 152302 Posts
  • 651 Topics
  • 29054 Solutions
Registered:

on ‎06-08-2018 23:12

on ‎06-08-2018 23:12

It would appear that you can't currently, until they fix the issue, but otherwise the link to do so is here https://www.o2.co.uk/charge-to-mobile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 78 of 85
2,724 Views
0 Kudos

Hammer1
Level 1: Joiner
In response to MI5
  • 6 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎14-08-2018 13:52

on ‎14-08-2018 13:52

Some people appear to of been able to get it to work.

EG@Jonk was able to do it with his hotmail account but his gmail didn't work

I don't understand why some people email addresses work and some don't like mine.

Message 79 of 85
2,680 Views
0 Kudos

Red3
Level 1: Joiner
In response to Hammer1
  • 18 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎30-08-2018 16:42

on ‎30-08-2018 16:42

OK forget it, this isn't being worked on at all.

 

It's been 4 months since this, a relatively straight forward problem, was reported.

 

4 months

 

The truth is you can no longer buy iTunes vouchers using your o2 sim and you won't be able to for the forseeable future. 

Message 80 of 85
2,586 Views
0 Kudos
Top