@Jonk wrote:Thanks, MI5. I did chat with them but they had no clue:-( They said it was a problem with Boku (the payment processor) but Boku said that it is O2 who is responsible for the email checking. It is difficult to find which O2 department is in charge of this.
As there are some O2 people who frequent this community, I was hoping that one of them might help to point me to the right department/people...
@Martin-O2@Marjo@EmilieTare you able to help @Jonk with this one?
Thanks @Cleoriff for the mention 
@Jonk I'm sending you a quick PM now to see if we can find out more about what's happening!
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@Superbreakfast wrote:
I'm also having the same problem. Please could you issue a fix?
I'll tag @EmilieT for you who I'm sure will be in touch with you for more info.
I’ve had hourendous problems with getting them and don’t bother even trying to speak to Boku or who ever it is.
I requested £25 got the sms and then accidentally deleted it. My fault, so I thought just request it again. Nope your not allowed as it said sorry you have spent too much. Too much on what, I’ve spent nothing as I didn’t use it.
contacted Helpline, waist of time. Yes they can see my transaction but can’t help, sorry o2 are the one that’s the fault in stopping you buying too much, but I didn’t buy it as I never finished the transaction. Sorry that’s not my fault and I can’t help you.
but you can’t even request the sms again.
So what happened if the sms doesn’t come. Same Boku says you have used it too much. That’s o2 rules apparently.
i spoke to them for 4 days, explaining you can see I’ve not bought anything as the sms timed out now.
response was sorry we can’t help you. Also please don’t email any more as the responses will be the same. We are not the fault o2 is.
wow what amazing customer care. I then had to wait a full 1 month and 1 day as the system refused everytme I wanted to buy one.
so last week I requested it again. It went through but sms didn’t come in time so the 15 min expired. And now I have to wait for another month.
so I won’t use the service again, I went to the shop and bought one.
its my money, they can see nothing was removed, I understand there is a £30 limit per month, it only if you were able to use the service.
domt know anything about it and the company that runs it are unhelpful and useless. They can’t reset it, can’t help, won’t help and said it’s o2 fault. They put blockers on it, ring them and complain.
