on 08-05-2018 19:41
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-05-2018 03:01
This has been an issue for at least a month or so now so I wouldn't expect hourly updates on a fix.....
Yep....this is O2 we are talking!
on 15-05-2018 02:39
on 15-05-2018 08:31
Yes, @EmilieT , I am also wondering if you have heard anything back? Did you get any promise of "5 working day" as @Chadly did? This particular problem is over two weeks now. I know it is not part of O2 essential service but still a total breakdown of a promised service does not make O2 look good. Do you think we need to escalate the issue to draw attention? Thanks.
on 15-05-2018 09:40
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on 22-05-2018 08:19
I think the problem is that O2 does not give enough attention to the problem, as this is not their "essential" service.
The problem seems to be a simple programming bug: the corrent check should be: allow if the entered email has "@" in it and give error if not. But the current web check is the other way around: give error if the email has "@" and allow if not (although another check later on would reject email without "@"). It should be simple to fix if they actually take a look at it.