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Level 1: Joiner
Posts: 3
Registered: ‎07-12-2017

Re: Ordering iTunes vouchers: invalid email address?

Just wondering if you have found the problem yet please.
Posts: 114,233
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Registered: ‎04-04-2012

Re: Ordering iTunes vouchers: invalid email address?

This has been an issue for at least a month or so now so I wouldn't expect hourly updates on a fix.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 83,224
Topics: 577
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Registered: ‎04-01-2009

Re: Ordering iTunes vouchers: invalid email address?


@MI5 wrote:
This has been an issue for at least a month or so now so I wouldn't expect hourly updates on a fix.....

Yep....this is O2 we are talking!

Level 1: Joiner
Posts: 10
Registered: ‎03-05-2018

Re: Ordering iTunes vouchers: invalid email address?

Any ideas yet O2? Not good is it?!
Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Ordering iTunes vouchers: invalid email address?

Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Yes, @EmilieT , I am also wondering if you have heard anything back? Did you get any promise of "5 working day" as @Chadly did? This particular problem is over two weeks now. I know it is not part of O2 essential service but still a total breakdown of a promised service does not make O2 look good. Do you think we need to escalate the issue to draw attention?  Thanks.

 

 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Hi @Chadly@jonsie and @Jonk, no update as of yet or timeframe, it's still being worked on. However I'll chase this up for you today and see if there's any news I can share slight smile

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Level 1: Joiner
Posts: 5
Registered: ‎02-05-2018

Re: Ordering iTunes vouchers: invalid email address?

We look forward to the update @EmilieT
Level 1: Joiner
Posts: 10
Registered: ‎03-05-2018

Re: Ordering iTunes vouchers: invalid email address?

Poor effort from O2 tbh, if they can’t/won’t fix the website they should work out another way of giving customers what they have offered?
Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Ordering iTunes vouchers: invalid email address?

I think the problem is that O2 does not give enough attention to the problem, as this is not their "essential" service.

The problem seems to be a simple programming bug: the corrent check should be: allow if the entered email has "@" in it and give error if not. But the current web check is the other way around: give error if the email has "@" and allow if not (although another check later on would reject email without "@"). It should be simple to fix if they actually take a look at it.