Ordering iTunes vouchers: invalid email address?

[Pleasehelp1]

Just wondering if you have found the problem yet please.

[MI5 Level 94: Supreme]

This has been an issue for at least a month or so now so I wouldn't expect hourly updates on a fix.....

[jonsie Level 94: Supreme]

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@MI5 wrote:
This has been an issue for at least a month or so now so I wouldn't expect hourly updates on a fix.....

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Yep....this is O2 we are talking!

[Chadly]

Any ideas yet O2? Not good is it?!

[jonsie Level 94: Supreme]

No one has come back to us as yet @EmilieT @Martin-O2 @Marjo

[Jonk]

Yes, @EmilieT , I am also wondering if you have heard anything back? Did you get any promise of "5 working day" as @Chadly did? This particular problem is over two weeks now. I know it is not part of O2 essential service but still a total breakdown of a promised service does not make O2 look good. Do you think we need to escalate the issue to draw attention?  Thanks.

[EmilieT]

Hi @Chadly, @jonsie and @Jonk, no update as of yet or timeframe, it's still being worked on. However I'll chase this up for you today and see if there's any news I can share 

[Superbreakfast]

We look forward to the update @EmilieT

[Chadly]

Poor effort from O2 tbh, if they can’t/won’t fix the website they should work out another way of giving customers what they have offered?

[Jonk]

I think the problem is that O2 does not give enough attention to the problem, as this is not their "essential" service.

The problem seems to be a simple programming bug: the corrent check should be: allow if the entered email has "@" in it and give error if not. But the current web check is the other way around: give error if the email has "@" and allow if not (although another check later on would reject email without "@"). It should be simple to fix if they actually take a look at it.