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Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Ordering iTunes vouchers: invalid email address?

This isn't the only thread where people were having the same issues so it's been going on for quite a while now.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Ordering iTunes vouchers: invalid email address?

Thanks for reporting this to us, guys slight smile We’re looking into it as a priority and we’ll let you know when we’ve got an update!

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Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Ordering iTunes vouchers: invalid email address?

[ Edited ]

Many thanks, @EmilieT. Hope you are able to communicate with the right department. O2 is excellent in providing extra services but it puts people off when they do not work:-( To make it worse, the front line Guru knows very little about these extra services...

 

Level 1: Joiner
Posts: 5
Registered: ‎02-05-2018

Re: Ordering iTunes vouchers: invalid email address?

Thankyou I do hope it gets sorted out ASAP
Level 1: Joiner
Posts: 3
Registered: ‎07-12-2017

Re: Ordering iTunes vouchers: invalid email address?

Hi I have the very same problem 

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Ordering iTunes vouchers: invalid email address?


@Pleasehelp1 wrote:

Hi I have the very same problem 


We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think @Pleasehelp1

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Level 1: Joiner
Posts: 10
Registered: ‎03-05-2018

Re: Ordering iTunes vouchers: invalid email address?

I have the same problem, was on to customer service for 1 hour Thursday and 45 mins so far this morning!!

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Ordering iTunes vouchers: invalid email address?


@Cleoriff wrote:

 

We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think 

You're correct @Cleoriff, I'll be posting an update here as soon as we have one. We're still looking into it for now, but hopefully I'll be able to tell you more soon @Jonk@Chadly@Pleasehelp1 and @Superbreakfast slight smile

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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Level 1: Joiner
Posts: 10
Registered: ‎03-05-2018

Re: Ordering iTunes vouchers: invalid email address?

Thank you.
Just been told that IT have looked at it, it’s a problem with the website need to allow 5 working days!
Level 1: Joiner
Posts: 3
Registered: ‎07-12-2017

Re: Ordering iTunes vouchers: invalid email address?

Really chadly oh no