cancel
Showing results for 
Search instead for 
Did you mean: 

Identity theft

Emergency
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Sorry to post and it's irrelevant but i have a massive issue and think someone has stole my identity and somehow getting new accounts cause it's says I have 4 different o2 accounts and still being billed every month I want to upload the pictures but I don't know how it's so bad I've been billed £600 for a phone then multiple devices plans I don't have every month and names like dear Cameron or dear Cameron and my middle name or cameron and my last name

Message 1 of 8
2,165 Views
7 REPLIES 7

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Good morning @Emergency

 

You need to speak to Customer Services asap

http://www.o2.co.uk/contactus

to report this. The best time to ring is 8-8:30am to avoid a long wait.

 

I would also suggest you contact the police as this is identity fraud.

 

Hope you get this sorted out soon. Best of luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 2 of 8
2,160 Views

Emergency
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I just thought they mixed up my account I've got about 6 different o2 email accounts around 40 emails it's on my credit score account it's demolished it completely should I call 999 or 101 now? 

Message 3 of 8
2,152 Views

Emergency
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Email accounts from them I mean o2shop.com mycare@o2.com mycareo2.com o2.uk.com it's a joke all saying their official emails
Message 4 of 8
2,151 Views

Emergency
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I've uploaded some pics on some page community with examples I didn't do to much because personal info but you'll get what I mean please could you look and advise 

Message 5 of 8
2,145 Views

Bambino
Level 86: Prestigious
  • 24353 Posts
  • 1058 Topics
  • 3816 Solutions
Registered:

@Emergency This is not O2. It is a customer to customer community. Do not call 999 or 101.

Please take a look at this link: https://www.actionfraud.police.uk/

You should also speak to O2 customer service: https://www.o2.co.uk/contactus Best time to call is 8-8.30 am.

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 8
2,138 Views

Cleoriff
Level 94: Supreme
  • 127402 Posts
  • 834 Topics
  • 7586 Solutions
Registered:
@Emergency wrote:

Hi I've uploaded some pics on some page community with examples I didn't do to much because personal info but you'll get what I mean please could you look and advise 


I have checked and can't find any pictures you have uploaded @Emergency

No matter, follow the advice on this thread  and also take a look at this info about fraud

https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
2,127 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Emergency, there's a lot of advice above and I hope it's helped you make some progress with this. It'd be great if you could let us know how you're getting on with sorting this out please slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
2,040 Views