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Identity verification documents

ds14
Level 1: Joiner
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on ‎22-09-2025 18:32

on ‎22-09-2025 18:32

Hi I have just spoken to an agent on 0800 052 9455 for a credit/security check. They have asked me to provide a copy of my ID and utility bill to the email o2verification@o2.com

 

I was wondering if someone can confirm if this is correct?

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MI5
Level 94: Supreme
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on ‎22-09-2025 18:45

on ‎22-09-2025 18:45

@ds14 

Looks OK.

Identity checks are asked for in some cases.

To be sure, contact O2 by one of the methods in this guide to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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