Identity theft

[Emergency]

Sorry to post and it's irrelevant but i have a massive issue and think someone has stole my identity and somehow getting new accounts cause it's says I have 4 different o2 accounts and still being billed every month I want to upload the pictures but I don't know how it's so bad I've been billed £600 for a phone then multiple devices plans I don't have every month and names like dear Cameron or dear Cameron and my middle name or cameron and my last name

[Glory1]

Good morning @Emergency

You need to speak to Customer Services asap

http://www.o2.co.uk/contactus

to report this. The best time to ring is 8-8:30am to avoid a long wait.

I would also suggest you contact the police as this is identity fraud.

Hope you get this sorted out soon. Best of luck and welcome to the forum 

[Emergency]

I just thought they mixed up my account I've got about 6 different o2 email accounts around 40 emails it's on my credit score account it's demolished it completely should I call 999 or 101 now? 

[Emergency]

Email accounts from them I mean o2shop.com mycare@o2.com mycareo2.com o2.uk.com it's a joke all saying their official emails

[Emergency]

Hi I've uploaded some pics on some page community with examples I didn't do to much because personal info but you'll get what I mean please could you look and advise 

[Bambino]

@Emergency This is not O2. It is a customer to customer community. Do not call 999 or 101.

Please take a look at this link: https://www.actionfraud.police.uk/

You should also speak to O2 customer service: https://www.o2.co.uk/contactus Best time to call is 8-8.30 am.

[Cleoriff]

@Emergency wrote:

Hi I've uploaded some pics on some page community with examples I didn't do to much because personal info but you'll get what I mean please could you look and advise 

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I have checked and can't find any pictures you have uploaded @Emergency

No matter, follow the advice on this thread  and also take a look at this info about fraud

https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

[EmilieT]

Hi @Emergency, there's a lot of advice above and I hope it's helped you make some progress with this. It'd be great if you could let us know how you're getting on with sorting this out please