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closure of deceased person's account

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jbryan
Level 1: Joiner
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on ‎27-07-2018 21:35

on ‎27-07-2018 21:35

Hi my uncle has passed away so we need to close his account. Advice about how to do this please. Thanks. 

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MI5
Level 94: Supreme
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on ‎27-07-2018 21:38

on ‎27-07-2018 21:38

Hi @jbryan. Sorry to hear your news but please call customer services http://www.o2.co.uk/contactus and ask to speak to the bereavement team, who will deal with the cancellation for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎27-07-2018 21:38

on ‎27-07-2018 21:38

Hi @jbryan. Sorry to hear your news but please call customer services http://www.o2.co.uk/contactus and ask to speak to the bereavement team, who will deal with the cancellation for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎30-07-2018 15:02

on ‎30-07-2018 15:02

Hi @jbryan, I'm very sorry to hear about your uncle, all my condolences to you and your family. I hope the advice from @MI5 above will help you get his account closed, and please let us know if there's anything else the Community could help with bouquet

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