fraud on my account - urgent help needed

[Hallyha]

Hi, Recently my phone was stolen on the street in central london by a little boy.  He has since then bought google play games using my account.  I cannot get in touch with them as they don't have customer service numbers on the web.  A payment of more than £250 was taken and more charges are adding up daily.  I don't know how this is going to stop but the fraudster is a kid and this is going ruin my identity. 

If there is anyone who can help, please get in touch.

[MI5]

@Hallyha 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)  or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.