Unrecognised charges on my bill

[WCrawford]

My bill with O2 every month is £7.03 , this month it is £20.04, There are 3 charges on it that I don't recognise  1 premium  call to 09015450323 for £5.84 and 2 premium texts to 60109 for £2.50 each. All these were made on 15/7/23. Can O2 please investigate?

[Bambino]

@WCrawford This is not O2. This is a customer community. See this: Have you fallen for or been conned into a premium ... - O2 Community

[madasaf1sh · Accepted solution]

@WCrawford 

This is not an o2 support channel but a customer to customer forum.. 

Have a look at these guides Phishing, Smishing & Scams. Latest info & advice. 
Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

You may need to contact o2 on 0344 809 0202 but you will probably be made to pay these charges as you have either clicked on a link or downloaded a dodgy app.

[pgn]

Guide: How do I get to the 'Download Bill' page? tells you how to get to your bill details in MyO2. 

Then Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And https://www.o2.co.uk/help/account-and-billing/extra-charges-guide

And https://www.o2.co.uk/help/account-and-billing/premium-service-checker

Then, if you feel that O2 needs to do something about it, contact them on 202 at about 08:10am UK time or via Social Media at the link just below this post.

Nobody here in the forum has access to your account @WCrawford 

[Sujan]

hi literally i have higher charges with same numbers. calling o2 now

[Sujan]

update: o2 just creditted the amount i have charged.

[pgn]

Good news, @Sujan 👍