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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bill

You have the wrong name

Resolved! Order no NC14889528

When are you going to finish the credit check?It was supposed to have been done withing 24 hours, i.e. this morning. I've been with you on Direct Debit for 26 years and all I want is a 5g Sim, so I don't see why you need to do it at all. I'm not happ...

Resolved! Won’t let me log in to my app

Hi i keep trying to log in to my o2 app but it comes up with this pop up:“Somthing went wrong”what do I do ?

Resolved! IMEI number for lost phone

I have lost a phone and am trying to get it blocked (so it cannot be used). Having been on to O2 via chat several times, and weeks later, I have a new sim but am no nearer to getting the phone blocked. O2 have stated that they need the IMEI number, w...

Resolved! O2 Recycle Trade in reference number

I got out a new o2 Refresh contract. I received confirmation on my receipt that it qualifies for the enhanced recycle to redeem an extra £150 but I haven't received an email from o2 Recycle and nothing I try and type in seems to be recognised. Any id...

Resolved! Final cost, why do I have this I'm on sim only and didn't renew my phone

I have noticed there is an final payment charge, but I'm not on a contract that has a cost. So why is this

Resolved! Billing £42+

Hi there. I usually try to keep my billing under £10 but this month it is £42+… I am wondering why I am being charged for 2 month’s regular contract ?!! And also why I have £8+ of extra minutes when I thought my minutes were free ??! Also, why am I b...

VAT

I require VAT invoices for my business

Resolved! Data swapping

I have 2 operational O2 sims.If I have excess data allowance available on one sim, is there any way I can give some to my other sim ?

My O2 - Name has been changed

I logged on to My O2 and it now it says Hello (and my wife's name) instead of my name, which has appeared for the last 17 years. On my account I have myself, my wife and my son, there is only myself that has access and any emails regarding their cont...

O2

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