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Roaming charges query

Sazle1969
Level 1: Joiner
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Hi, I have a zero spend cap on my account, I have gone to Turkey and connected to the WiFi but the WiFi has dropped and it's connected me to 4g. I hadn't realised this till today, checked my bill and I have charges on there. How has this happened as I have the spend cap on there

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MI5
Level 94: Supreme
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@Sazle1969 

Roaming charges are exempt from spend caps and covered by a roaming limit.

Guide: Spend Caps & Charge to Mobile on O2 

 

What if I don't have the O2 Travel Inclusive Bolt On or am travelling outside the O2 Travel Inclusive Zone?

If you’re on Pay Monthly, you can still get our full O2 Travel Bolt On for £7 a day in selected destinations. If you’re on Pay As You Go, you can get our O2 Travel Bolt On for £1.99 a day in selected destinations. You'll be charged our standard rates if you don't have any of our O2 Travel Bolt Ons.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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