No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refund?

[FCK]

The phone signal disappears at around 9am each morning for the past week or so.

Can I get a refund? Should I just change network?

The chatbot is no help, it wants to 'talk' on my phone which has no signal.

I can't phone a helpline as I have no signal.

[MI5]

@FCK 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

https://www.o2.co.uk/apps/my-network

[pgn]

And as it appears you have internet access via other means, check out WiFi Calling as a stopgap, @FCK - https://www.o2.co.uk/help/international-and-network/wifi/wifi-and-4g-calling

[FCK]

I am at work when this is happening so I can access the internet on computers but they send security codes to my phone for certain access. I can't receive these and the WiFi drops out because of the instrumentation I am trying to access which then tries to send me a security code via my non-existent phone signal to reconnect! Thank you for the suggestion though it just, frustratingly doesn't work as I need the security codes from my phone.

[madasaf1sh]

@FCK 

If this is only happening at your workplace then that indicates the problem is local, and it might be worth speaking to your local IT team, and asking them if anything has been installed recently that is affecting mobile reception and wifi reception. 

As to be honest it sounds like someone has installed a network blocking device. 

Have a chat with your company IT team, and they are going to be best ones to advise