Fraudulent purchases on o2 account

[Sheryl4]

My o2 account was hacked at the beginning of September. I reported straight away and a fraud case was opened. They had opened 6 new lines on my account and made purchases on my account from Google Play.

o2 closed the accounts and closed the fraud case, however they didn’t remove a £275 bill. They told me to cancel all direct debits until it was rectified which I did. However they have now disconnected me until the bill is paid and I can not call 02 until bill is paid. 
went into store and they said they can’t wipe the bill because they are Google charges so I need a code. Said it would take 5 days for the code to arrive but it never did. 
I now have no phone line and stuck as to what to do. Google can’t help without the code. 

[Cleoriff]

@Sheryl4 

Have you tried putting your sim into another phone to get the code? If that's been blocked it won't help though. 

As you seem to have done everything you can, I'll tag our community manager @Dave-O2 to see if he can help. 

He'll be back on duty on Monday. 

[Cleoriff]

@Dave-O2 

Just noticed there seem to be quite a few Google Play scams. 3 reported here in two days.

Phishing, Smishing & Scams. Latest info & advice. 

[Dave-O2]

Thanks for flagging @Cleoriff 

@Sheryl4 Please drop me a PM with your mobile number & i'll chase an update on your case.