Unable to access my account.

[Maine87]

Hello,

I wanted to contact a agent through the chat as I am hearing impaired. I went to press "mange your account 24/7" an error appears: 403 error, the request could not be satisfied. Request blocked. Generated by cloudfront (Cloudfront). Request ID (it shows all these letters.

What does this mean please? I would like to access my account.

Thank you

[MI5 · Accepted solution]

@Maine87 

You may need to contact customer services to reset your account.

Until then, you can try live chat off this link http://www.o2.co.uk/contactus

See also Access for All support here https://www.o2.co.uk/access-for-all/services-and-support#getintouch

[LMC]

Hi, 

I'm also unable to login and I also recieve the same error code. 

HELP 02!

[MI5]

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@LMC wrote:

Hi, 

I'm also unable to login and I also recieve the same error code. 

HELP 02!

---

@LMC you need to use the contact details above to speak to customer service.

[jonsie]

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@LMC wrote:

Hi, 

I'm also unable to login and I also recieve the same error code. 

HELP 02!

---

This seems to be a widespread problem.

It's the same for me ...

Can @EmilieT  or @Marjo  or @Martin-O2  please check with this with customer service?

[EmilieT]

Thanks for the mention @jonsie and the advice @MI5 

@Maine87 @LMC  We'll see what we can find for you on this on our end

[jonsie]

The My O2 app seems to be working ok though. It's just the web based app @EmilieT 

[Cleoriff]

@jonsie @EmilieT 

I have just accessed mine without issue on PC and mobile.

[Bambino]

@Maine87  If you have an O2 store nearby you could call in and ask an assistant to call customer service on your behalf to help you with getting access. Make sure you bring identification with you.

[Maine87]

Hello, thank you for the reply. It's looks like the account is working I have tried it now and log in works and able to access "my account".