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Unable to access my account.

Maine87
Level 2: Apprentice
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Hello,

I wanted to contact a agent through the chat as I am hearing impaired. I went to press "mange your account 24/7" an error appears: 403 error, the request could not be satisfied. Request blocked. Generated by cloudfront (Cloudfront). Request ID (it shows all these letters.

What does this mean please? I would like to access my account.

Thank you slight_smile
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MI5
Level 94: Supreme
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Registered:

@Maine87 

You may need to contact customer services to reset your account.

Until then, you can try live chat off this link http://www.o2.co.uk/contactus

See also Access for All support here https://www.o2.co.uk/access-for-all/services-and-support#getintouch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 13
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MI5
Level 94: Supreme
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Registered:

@Maine87 

You may need to contact customer services to reset your account.

Until then, you can try live chat off this link http://www.o2.co.uk/contactus

See also Access for All support here https://www.o2.co.uk/access-for-all/services-and-support#getintouch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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LMC
Level 1: Joiner
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Hi, 

 

I'm also unable to login and I also recieve the same error code. 

 

HELP 02!

Message 3 of 13
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MI5
Level 94: Supreme
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@LMC wrote:

Hi, 

 

I'm also unable to login and I also recieve the same error code. 

 

HELP 02!


@LMC you need to use the contact details above to speak to customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
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jonsie
Level 94: Supreme
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@LMC wrote:

Hi, 

 

I'm also unable to login and I also recieve the same error code. 

 

HELP 02!


This seems to be a widespread problem.

It's the same for me ...

 

Capture.JPG

 

Can @EmilieT  or @Marjo  or @Martin-O2  please check with this with customer service?

Message 5 of 13
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EmilieT
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Thanks for the mention @jonsie and the advice @MI5 thumbsup

 

@Maine87 @LMC  We'll see what we can find for you on this on our end slight_smile

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jonsie
Level 94: Supreme
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Message 7 of 13
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Cleoriff
Level 94: Supreme
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@jonsie @EmilieT 

I have just accessed mine without issue on PC and mobile.

Veritas Numquam Perit

Girl in a jacket
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Bambino
Level 86: Prestigious
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@Maine87  If you have an O2 store nearby you could call in and ask an assistant to call customer service on your behalf to help you with getting access. Make sure you bring identification with you.

I DO NOT WORK FOR O2



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Maine87
Level 2: Apprentice
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Hello, thank you for the reply. It's looks like the account is working I have tried it now and log in works and able to access "my account". slight_smile
Message 10 of 13
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