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Level 69: Guiding Light
Posts: 16,547
Registered: ‎31-03-2010

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished  Try calling customer service and give them the order number. They should be able to trace a duplicate receipt through that, I would think. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks but that's not getting me anywhere, all I get are empty promises.

Also, this is not areplacement reciept, it is THE receipt, since I have never had one!

Level 69: Guiding Light
Posts: 16,547
Registered: ‎31-03-2010

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished As we too are customers. I think we've suggested all the options. The only other thing I can do is tag our community admin to see if they can possibly help. @Martin-O2@Marjo@EmilieT 

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks, I'll try again tomorrow! 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Hey @impoverished, it sounds like you've tried a few routes already to get this receipt so if you'd like I can check on our end how we could help you get this sorted Smiley Happy I'll send you a Private Message now to get a few more details!

 

Thanks @Bambino for the mention, and @MI5 and @Cleoriff for the advice as well thumbsup

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Level 1: Joiner
Posts: 5
Registered: ‎25-06-2013

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

I'd appreciate any help too, as I feel like I'm banging my head against a wall. Samsung are rejecting everything I send and 02 customer services promised to send me a proof of purchase, I've even had a text to say its on its way but i still never seen one x
Level 1: Joiner
Posts: 1
Registered: ‎06-08-2020

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Hi

 

I am having exactly the same issue. 3 times called and promised proof or purchase in 24 hrs and nothing.

Even gave alternative mail addresses. Whatever I am sending Huawei they say its not sufficient. Beginning to think this is just a big scam and there is no free gift.rage