Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Reply
Highlighted
Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

How do I get a Receipt or Proof Of Purchase for my Handset?

[ Edited ]

Hi, I may be in the wrong forum, if so apologies!

I recently (July5th) purchased a handset outright and now I need a receipt or Proof Of Payment for it which mentions the IMEI Number so that it linnks to my specific phone.

How can I get one?

I was  promised on in a "Chat" session, and again when contacting South Africa by phone!

Those promises were made 8th or 9th of July and stillnothing has been emailed to me.

Help, please! worried

 

Highlighted
Posts: 92,755
Topics: 751
Registered: ‎14-01-2013

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

[ Edited ]

Hi @impoverished 

You can get all that info from My O2 http://www.o2.co.uk/myo2

That will be all you need.

 

Edited to add this guide which shows you all the sections regarding billing. It will also show your device and IMEI number https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks for your swift reply Cleoriff,I've searched there but can't find any reference to my handset only my airtime contract.

Highlighted
Posts: 92,755
Topics: 751
Registered: ‎14-01-2013

Re: How do I get a Receipt or Proof Of Purchase for my Handset?


@impoverished wrote:

Thanks for your swift reply Cleoriff,I've searched there but can't find any reference to my handset only my airtime contract.


Hi @impoverished 

Just check my edited post. Added at the same time as yours. wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished 

You should have signed a credit agreement (either in store or electronically via email).

This will have your phone details on it.

Alternatively, call 202 to request rather than relying on live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,755
Topics: 751
Registered: ‎14-01-2013

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Also My O2 should show recent purchases, along with emails you should have

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks guys, but my "MyO2" seems to be in a parallel universe!

It looks like the screenshots the link that Cleoriff posted, but there the similarity ends!

There is just no mention of the handset which I purchased outright online.

I have since cancelled the Airtime Contract, possibly this has severed any links which would lead to the phone's details.

 

I do have a PDF "Generic Bill" which mentions my Name, (no address) and lacks any detail which would tie it to the specific handset, ...it could refer to any phone.

The one saving grace (but only useful to O2) is that it mentions the Order No against which the phone was sold.

Not Sure if Huawei would accept this as a bonafide "proof of purchase" ...for the WatchGT offer.

though I can send them a screenshot of the phone's details which gives the IMEI.

Maybe that'll do?

Highlighted
Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Not sure a screenshot would suffice tbh, but you can always try it.
Surely you were emailed a receipt though when you purchased the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 68: Extraordinaire
Posts: 15,816
Registered: ‎31-03-2010

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished The box the phone came in should have the IMEI. Do you still have that?

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

The actual IMEI is not the problem, I can access that from "Settings > System > About Phone", the problem is relating the receipt for "A Phone", to the actual Handset.

The  only way to achieve that is when the receipt mentions the IMEI Number.