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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I data

I want to activate idata on myO2 but it’s not showing in bolt ons

Resolved! Return and cancel 14 day period

Hi,I already had a sim only contract and yesterday I upgraded this to include a new phone, which arrived today. This was for my husband.the husband has said he doesn’t need it as he gets free company phones. The new phone package has not been opened....

Resolved! LOGGING INTO MY O2

I have been trying to register my, MyO2 login it says it will be active within 48 hours I have been trying to log in for 2 weeks & says I should contact O2, what should I do?

Importing old WhatsApp chats to my new phone

Have just got a new Galaxy A21 and although everything has been imported from my Galaxy S9 it hasn't transferred the old Whats App chats - just a few Group chats. Can anyone suggest what I should do?

Resolved! Family Plan

I have a family plan already but I need to buy my youngest daughter a phone for high school. How do I add it onto my family plan without visiting an o2 shop.

Resolved! Promotion free Huawei watch

Hello, I have just purchased the p40 pro and I am intitled to a free Huawei watch, How do I redeem this please?

Combined accounts

Hi. I have 3 mobile contracts for myself and 2 daughters. I use the o2 app and it has combined the payments together once a month which is fine. Problem is I need to download a bill for one account to claim cashback. When I select the individual bill...

Resolved! How i can top up my sim card outside uk?

Hello,I have an issue with top up, for some reason the card payment is not working it show me wrong address or can't find address, so I buy a voucher code to use to top up my Sim card.But the 4444 calling is not working and I don't know how I can ent...

Resolved! Extras - Audible

I am unable to access audible for free as an extra. I clicked on the link and logged into Audible bit nothing is available only the free podcasts. Anyone have any ideas?

Proof Of Purchase

It shouldn't be this hard to get access to a simple PDF of the proof of purchase.None of the emails I recieved following my order contained anything vaguely representing a proof of purchase. I had a proof of order, but it didn't contain anything help...

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