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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cut of, called o2 who said I need to pay my outstanding balance of £0

I paid my phone bill 2 days late due to having a new bank card after mine being stolen. This was over a week ago and now I’ve been cut off. Both my airtime bill and device plan are paid in full. I called o2 and it is proving impossible to actually sp...

Resolved! Data Roaming

I came to Cyprus for a couples of weeks and my data roaming is not working. What do I have to do so I can roam?

Resolved! Blocking a private number

I have an ex partner of mine that keeps ringing me on a private number and was wondering how to block the number.

Resolved! myo2 account details

i need to change contact details on myo2 account as the salesperson who set it up originally somehow put my now ex-girlfriends name as the account name

Resolved! Upgrade

I wanted the iPhone 11 Pro Max but I was sent the iPhone 11 want can I do ?

Resolved! Family Plan

Hi, can anyone help me. I have contracts for me, my partner and my two daughters which I text to add to the family plan. When I log into my o2 only 3 of the 4 accounts are there, and the account that is not with the others has a separate data refresh...

Extras

I changed my sim only Contract and I was offered 1 extra to add to my bundle. I had several options such as Disney+, international bolt on etc.On My O2, I couldn't find any extras apart from Disney+.I messaged 23336 for international Bolton and I got...

Resolved! Disney+ add on

Hi, I have added the Disney Plus to my O2 account, as when I upgraded it was an option I could have. What I don’t see, is how long I have the Disney plus for before I have to pay the £5.99. could anyone please give me some more info on this if they k...

How to activate roaming

02 has stopped my roaming without me asking them too. I am currently out of the country (but in Europe) and cannot call their services to activate my roaming again. What can I do to activate my roaming again?

Sin Card

When will my new sin go live. can only make emergency call, signal is fine on other 02 devices?

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