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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Spend Cap

Is it possible to apply a spend cap online or via the app or do you have to ring someone?

Old number

Is there anyway of getting a old number back after contract has finished

Online order

So I ordered a phone for next day delivery and was expecting delivery this morning easy transaction only to find it changed in tracker and will now be delivered on Monday - I could (-and should have) gone to shop - anyone know if I can cancel the ord...

Resolved! Customer services tel number

Hi does anyone know the phone number for customer services please cheers

Resolved! Can I add AirPods Pro purchase to my bill

Can I add AirPods Pro purchase to pay a little each month until the amount is full paired on my airtime bill.

Not able to redeem extra

I have selected Cafeyn as my extra. At the point of redeeming and I cant do this with facebook log in as there is a problem. Typed in email and password and says it is invalid. I've even changed my password thinking that might have been the problem. ...

Peak time UK

What is Peak Time in UK?

Resolved! Account details

I recently took out a phone contract for my partner as it had to be in the same name as the address it was going to. He pays the direct debit which is set up from his bank but I was wondering if it’s possible to put it all in his name. Can this be do...

Ferdamia Investments

Hello, I recenetly discovered that I had a £4.50 p/w charge on my o2 bill from Ferdamia Investments, unforunately this has been going on for at least two years, (earliest bill I can look at) I first emailed Ferdamia in April and got a reply the next ...

Resolved! Is this genuine?

I’ve had a text from this number +44 7385 701038Saying payment could not be taken but there is no reason for this please confirm if this is the case?

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