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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Deposit

Hy I pay for 3 months ago billsI talk with a guy about my deposit and he tell me in 7 days I have the deposit backI check my account and I don't see the money back .What is happening why I don't have my deposit back ?

Resolved! Disable Aura

The My 02 app has updated and I'm now getting notifications from Aura, O2's completely unnecessary digital assistant. How do I disable Aura or at least turn off it's notifications? I'm using a Samsung S9 with Android 9.

Resolved! scam text

no response to last scam. got another one - has anyone got idea about unwanted text from 24141? and, is 02 selling mobile numbers to scammers?

Ridiculous

Because The team I spoke with the person is offered unlimited calls and texts 8 GB data for £10, with including international 120 mins, for same mobile number. But with ridiculously he spent new sim and now I charged for international calls £30 pound...

Resolved! Repair

The screen is broken on my phone

Bill

Hello, I paid around £300 for this contract and was told I could either get the money back as my credit was bad or I could use it for my bills, could you take one payment off of the money I paid and give me the rest back please?

Find Account Number without using "Print Bill" page.

Hello, I am trying to fill in a name change form, but to do that I need my Account Number. I have seen many people saying that to find my account number, I have to look at the "print my bill" page, but whenever I try to do that, the page just leads t...

Resolved! 1

Hi I want to borrow 1 pound .How can I do?

Resolved! Cancellation

How do i cancel my contract? I have just ordered my new sim from a different company and i have used the PAC code with the new provider. is it up to them and o2 to cancel my contract or do i have to do something else?

Resolved! Disney+ airtime offer - not worked but I’ve still been charged

I purchased the offer for Disney+ where you get £2 off your airtime, when I followed the instructions it had already been redeemed/was not in use according to DisneyI didn’t think anything of it assuming the offer hadn’t been put on my account as I c...

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