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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Contract finish

June 19 ends my contract. I do not want to extend it, how to end this contract? How do you change to pay as you go? how to keep the number?

Resolved! Order not arrived, have dispatch email, can't find order in myO2

I ordered a replacement SIM card on Monday the 25th of May, through the O2 live chat, whereupon I received a confirmation email that the order had been placed. The same day I received a dispatch email to say that the SIM card had been posted. The SIM...

Phone not turning on

Hi So my phone just stopped charging and have the accidental cover on the phone, do I have to wait for customer service to organise a replacement while they fix it? Don't know why we can't do it over the website. Is there a section on the website to ...

Premium charge

I have keep getting charged for a premium msg of 00.21p which I haven't given permission for. How do I stop this?

Resolved! Cut of, called o2 who said I need to pay my outstanding balance of £0

I paid my phone bill 2 days late due to having a new bank card after mine being stolen. This was over a week ago and now I’ve been cut off. Both my airtime bill and device plan are paid in full. I called o2 and it is proving impossible to actually sp...

Resolved! Data Roaming

I came to Cyprus for a couples of weeks and my data roaming is not working. What do I have to do so I can roam?

Resolved! Blocking a private number

I have an ex partner of mine that keeps ringing me on a private number and was wondering how to block the number.

Resolved! myo2 account details

i need to change contact details on myo2 account as the salesperson who set it up originally somehow put my now ex-girlfriends name as the account name

Resolved! Upgrade

I wanted the iPhone 11 Pro Max but I was sent the iPhone 11 want can I do ?

Resolved! Family Plan

Hi, can anyone help me. I have contracts for me, my partner and my two daughters which I text to add to the family plan. When I log into my o2 only 3 of the 4 accounts are there, and the account that is not with the others has a separate data refresh...

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