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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Puc code .. can’t receive texts or phone calls

Help! I gave 02 puc code Tuesday afternoon, new phone still won’t accept calls or texts & old sim has no service ? Tried customer services 3 times today all promised me it would be fixed by this evening ! But still can’t receive calls & texts . I nee...

Resolved! Disney Plus 6 months free

I bought a sim with disney plus for 6 months free recently. I read that to claim it i go into the my o2 app and extras and then add it on. When i look at the disney plus extra it says add for 5.99 a month - how do i access it for free?

Downloading PDF bill from MyO2 broken for > 24 hours

Continually getting error of this form:404 Not FoundCode: NoSuchKeyMessage: The specified key does not exist.Key: cgi-bin/o2uk/jsp/myaccount/MyBill2.jspRequestId: 28081B86965AB0C6HostId: OmE73Boa3KHGjOuz+uImvGV0Cd+yrTHpggFBoshs+aiakBoGf8biU40wjBbrySQ...

Data Bolt Ons

Just wanted to share my unfortunate customer experience in the hope that the issue may be addressed.I ran out of data so I went to MyO2 App and changed tariff for a higher data allowance. I immediately realized after that the change will only take pl...

Changing billing adress

Hi. How can I change my billing adress? I am trying to do this by following the steps showed on the website but it is not working. Even I followed every step, it is not possible to change the actual adress.

O2 open

Hi. How do I enable my wife to apply for the O2 open air plan discount as she wants to apply for a O2 phone

Resolved! Question about upgrade

Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% dis...

Tarrif

Why can't I change my tariff to pay as you go ? I am stuck on the £10 big data bundle and I can only change it to the other bundles... ?

Resolved! Customer Loyalty Bonus

Does O2 offer any kind of Customer Loyalty Bonus? I have been with O2 for 20+ years and yet I still only get the same deals as someone that signs up today.

My bill has gone up significantly for air time and a discount removed

Hi my bill has gone up significantly and a discount has been removed, all without any notification or consultation. I have also tried to contact a person as no web chat available but the automated system has hung up. Please contact me within 24 to di...

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