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Level 67: Unsung hero
Posts: 15,070
Registered: ‎31-03-2010

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished  Try calling customer service and give them the order number. They should be able to trace a duplicate receipt through that, I would think. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks but that's not getting me anywhere, all I get are empty promises.

Also, this is not areplacement reciept, it is THE receipt, since I have never had one!

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Level 67: Unsung hero
Posts: 15,070
Registered: ‎31-03-2010

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

@impoverished As we too are customers. I think we've suggested all the options. The only other thing I can do is tag our community admin to see if they can possibly help. @Martin-O2@Marjo@EmilieT 

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 13
Registered: ‎11-07-2019

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Thanks, I'll try again tomorrow! 

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Hey @impoverished, it sounds like you've tried a few routes already to get this receipt so if you'd like I can check on our end how we could help you get this sorted Smiley Happy I'll send you a Private Message now to get a few more details!

 

Thanks @Bambino for the mention, and @MI5 and @Cleoriff for the advice as well thumbsup

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