How do I get a Receipt or Proof Of Purchase for my Handset?

[impoverished]

Hi, I may be in the wrong forum, if so apologies!

I recently (July5th) purchased a handset outright and now I need a receipt or Proof Of Payment for it which mentions the IMEI Number so that it linnks to my specific phone.

How can I get one?

I was  promised on in a "Chat" session, and again when contacting South Africa by phone!

Those promises were made 8th or 9th of July and stillnothing has been emailed to me.

Help, please! 

[Bambino]

@impoverished  Try calling customer service and give them the order number. They should be able to trace a duplicate receipt through that, I would think. https://www.o2.co.uk/contactus

[impoverished]

Thanks but that's not getting me anywhere, all I get are empty promises.

Also, this is not areplacement reciept, it is THE receipt, since I have never had one!

[Bambino]

@impoverished As we too are customers. I think we've suggested all the options. The only other thing I can do is tag our community admin to see if they can possibly help. @Martin-O2, @Marjo, @EmilieT 

[impoverished]

Thanks, I'll try again tomorrow! 

[EmilieT]

Hey @impoverished, it sounds like you've tried a few routes already to get this receipt so if you'd like I can check on our end how we could help you get this sorted I'll send you a Private Message now to get a few more details!

Thanks @Bambino for the mention, and @MI5 and @Cleoriff for the advice as well 

[Teemo]

I'd appreciate any help too, as I feel like I'm banging my head against a wall. Samsung are rejecting everything I send and 02 customer services promised to send me a proof of purchase, I've even had a text to say its on its way but i still never seen one x

[Graciehunter]

Hi

I am having exactly the same issue. 3 times called and promised proof or purchase in 24 hrs and nothing.

Even gave alternative mail addresses. Whatever I am sending Huawei they say its not sufficient. Beginning to think this is just a big scam and there is no free gift.