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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Trade-in

Hello. I make a contract with o2 8 mounths ago for Iphone 11 pro max 256 GB and i see this mounth is gonna appear a new Iphone 12 pro max,and i want to ask if is possible to swap for this new phone,to give my old phone for the new one

Teacher Discount

Hello, I am a teacher at a primary school and I was wondering if this allows me to access the o2 refresh discount? I am looking to upgrade very soon but would like to know this first. Thank you!

Resolved! How do i speak to a human being?

I pay for thee mobile phones but onlyt two show on myO2. How do I link the other to my account?

Resolved! Online account difficulties

Hi, when signing into my account online it says no products associated with my account. Has this happened to anyone before?Many thanksEmma

Early exit fee

Hi there, I just wanted to check the charges for cancelling.My 24 month contract ends on the 23/12/20 on a £23 / month contract. If I were to request a PAC code and move my number to a different provider on the 15/12/20 (cancelling the 02 contract) h...

Upgrade

What does it mean that my upgrade device mean its processing and I've had conformation of my order been accepted will I still get the upgraded phone next day delivery?

How to Remove Restricted Mode?

Due to lockdown, I’m not able to go in to verify my age and I also do not own a credit card. I called 61018 and it told me to call 61818. 61818 told me I do not have parental controls on, so I don’t know what is causing me to have restricted access t...

Resolved! Travel

Hi - I am just about to fly to Dubai for a month. What is the situation with using phone?

Resolved! Live chat

how do i find live chat. all the info says speak to someone on live chat and I cant find how

Main app screen showing blank

Is there a problem with My 02 app or is it just me having issues? The main screen is completely blank and won't show my usage and tariff information.

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