My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9893 Views
  • 1 replies
  • 1 kudos

o2 live chat

using o2 live chat to sort a simble problem been on for 1hr

ITdavid by Level 1: Joiner
  • 920 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code

HelloI have just recently left o2 yet was not given a notice beforehand so didn’t realise and thereby didn’t ask for a PAC code. I have yet decided my network but can I still ask for my PAC code even though I am no longer with o2.

Matic by Level 1: Joiner
  • 613 Views
  • 3 replies
  • 0 kudos

keep the same phone number

If I upgrade from my samsung phone to an iphone SE will my number sray the same? I am an o2 customer.

MrC1 by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Phone

Why has my sim card arrived but not my phone

Toni-ann by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Spam text

Screenshot_20201029-140800.png
JK666 by Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

I can't buy data bolt ons

Hi, I tried to do a one off top up of 4GB in data on my account and it says there's a problem. How can I buy more data? Thank you, Leletta

bill overcharge

last month I upgraded to 8gb for £8/month but my first bill is nearly £12I have no extra charges showing on my bill just a tariff of £9.63 + vatI can't get through on the 200 number they just keep switching me off can anyone give me another contact n...

Dan50 by Level 1: Joiner
  • 726 Views
  • 4 replies
  • 0 kudos

Resolved! No network signal and no chat options available although advertised on app

1. I changed my sim the other day, I am still waiting on getting a network signal. Why is this taking so long?2. Why is the only way to get in touch with customer service via a message board or a phone call? The talk to an agent tab on the app does n...

Ben9 by Level 1: Joiner
  • 552 Views
  • 2 replies
  • 0 kudos

Resolved! Incorrect phone number on account

When logging into my account the number displayed is not my phone number so when trying to verify the account with the text passcode i cannot log in. Meaning i cannot see my bills or data left etc. How do i change this number?

Sophie19 by Level 1: Joiner
  • 2327 Views
  • 1 replies
  • 1 kudos

contacting by phone

received text saying payment can't be taken. can't see why. how do i speak to someone. everything looks ok with bank. is this phishing

ben4754 by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos