Solved: New to o2

Bambii · ‎12-11-2020

My previous carrier is no longer active as of around 12pm today but still unable to log in to o2. It has also not transferred my number yet, i gave people both my number from previous contract and the one o2 gave me but no one can get through when they try to call. Can someone explain what is going on as currently have no usable phone...

MI5 · ‎12-11-2020

@Bambii

Keep rebooting your phone with O2 sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambii · ‎12-11-2020

Edit: when applying to change to o2 I did select keep phone number as did not want a new one!

MI5 · ‎12-11-2020

@Bambii

Keep rebooting your phone with O2 sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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