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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

add acount to myo2

Hi- I have a 3rd account, can see the number on my o2 but every time I click on it it shows that there is an error, and at the bottom of the page see account details of my other other account

Bill

Why can i not see calls i have made on my bill only messages ?

Verifying email

Just set up online account. Every time I logon it tells me to verify my email address but it never sends the email.

merging calls with Iphone and landline

Hi. I'm trying to find out how to merge calls on my iphone. I believe I need authority from O2 before I do that? And I've also heard it's 8p per minute - is this correct? I'm trying to create family calls with my old mum who only has a landline. Hope...

Resolved! My O2 App Doesn’t Display Usage

The my O2 app displays something went wrong can't display usage and also when I log on here I am unable to access my account as it says something went wrong. Additionally, I am unable to use the priority app as it says my number is not eligible to en...

Payment Receipts?

Hi all, I recently bought a hub thing so i could work from my new home till the internet was set up. I can find an invoice for that for my expenses, but not for the two bolt ons i bought. Can anyone advise? When i click on the tarriff/usage it remain...

proof of purchase

spend cap

i have tried everything why cant i get intouch with 02 i need to raise my spend cap

Email address

HiI've forgotten the details of the email address i used to set my o2 account up from years ago. I want to change it to a new address. Is there anyway I can do this?Thanks

Resolved! scam text

Hi, I've just received 1755hrs) a suspicious text with a link saying my bill has not been paid. On trying to contact o2, I was told they are only answering limited queries due to the Covid 19 crisis, and the department I needed was finished at 1800. ...

O2

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