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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change address

I have just signed up to a new sim only deal through my upgrades and need to change the address on my account. However, I have come to find that MyO2 is probably the most annoying site ever and will NOT let me do anything. It keeps sending me around ...

Resolved! Disney+

Got Disney plus with new phone and package, already had Disney plus and I'm still paying for it even though they said it would be free for 6 months

Resolved! Spend cap

How do I add a spend cap on my account?

Resolved! Ask for my parcels

Hello, I got a parcel today with a samsung galaxy s20 5G phone, I thought that a smart watch was attached to this phone but I do not have it in the set, could you check it

I can't%20access%20my%20bill.%20Message%20says%20I%20don't%20have%20any%20products%20or%20services

I can't access my bill and yet my name and number are shown. It says I don't have any products or services!

Cancel Disney+

How do I cancel Disney plus through my o2 account? Any ideas?

Resolved! Final Bill?

I used my PAC code and was told I could log into the web version of my O2 to see my final bill, however when I do nothing shows, is there another way I can get access so I know exactly what the amount is or do I need to wait a while longer?

Resolved! Live Chat

Hi does anybody have a link for the live chat? I need to contact o2 but have had bars restricting my ability to call, incorrectly.David

£20 big bundle allowance

Hi there. I topped up on 14/09/20 but ran out of data recently . Due to a family emergency we were in hospital for 2 days which the nurses would not sign me into the WiFi. I therefore topped up anorher£20 yesterday in the hopes it would renew my data...

Resolved! How can I pay my late bill when I’ve been cut off

How can I pay my bill when I've been cut off

O2

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