Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Obtaining my old phone number

Hi,I have just purchased a new phone with a new sim contract with o2, and therefore I have received a brand new phone number.However the last phone I had was still an o2 contract but my it was in my mother’s name.I am wondering is it possible for me ...

Adding a discount code

I need help adding a blue light discount onto my account. I lost the instructions from 02 but have the password. Just can’t find out how to go about adding it.

Charged for premium & information text

How do I get a refund from Premium & Information Services txt msgs have not signed up for?

Scam

From 447984770801 wants details from me to [link removed for safety]. Is this a scam?

Resolved! How do I cancel my Amazon Music Unlimited subscription

How do I cancel my Amazon Music Unlimited subscription ?

Resolved! Charging a iPhone 11

Just got my new iPhone 11 but how do you charge it ? Got a lead but no plug

Resolved! tracking an order

Its telling me to go to my 02 to the "my orders" section to track the order but the only option is "track my order" and when you go into it it says go to "my 02" again??

Resolved! New to o2

My previous carrier is no longer active as of around 12pm today but still unable to log in to o2. It has also not transferred my number yet, i gave people both my number from previous contract and the one o2 gave me but no one can get through when th...

Cancel airtime plan

hello.how to cancel my airtime plan?thanks

O2 Open

I have text 61202 “OPEN followed by my company name” to get the discount but I don’t get a response. How can I get the 5 digit number for discount without having to bother my company ?

O2

Forum Posts