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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 14444 Views
  • 1 replies
  • 1 kudos

Keeping existing number

My existing contract, Sim only, has run its course and I am looking for a new phone. I would like to stay with o2 but new contracts are better value than updates. I have been unable to ascertain from the sales department if I can transfer my existing...

Bunnyboy by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my phone number

I would like to change my current phone number but don't know how go about doing so. Can this only be done at the end of the contract or can you do this before?

LNC90 by • Level 1: Joiner
  • 2136 Views
  • 8 replies
  • 0 kudos

Unlocking a phone

Got a 8 digit code from o2 refferals after i gave imei number and it doesnt work have tried 3 times now...

Deb9 by • Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Poor signal

I am in a poor signal area/blind spot. O2 suggest I reset my phone to 2g. I don't think this is acceptable. Other networks offer their customers signal boosters. But they only seem to be available to O2 business customers. Any suggestions please. Tha...

OakeyBoi by • Level 1: Joiner
  • 630 Views
  • 1 replies
  • 0 kudos

My o2 app

Hi ive been trying to sign in to my o2 app but it dnt let me ive been ringing o2 for the last 2 weeks its been escalated 3 times still no luck im actualy fed up now y cnt o2 fix there own product

M444RFN by • Level 1: Joiner
  • 1490 Views
  • 6 replies
  • 0 kudos

Resolved! not in stock

Tryed to order the new iphone 12 pro max, but its out of stock. How can i find out when its in stock?

Upgrade

Hi. I want to talk to someone about my options for upgrading my contract. Which number can I call? Thanks

AntoniaC by • Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! No service on a IPHONE 12 pro max

Hi, can someone help? I recently upgraded to the iPhone 12 pro max I was sent a new sim which I am assuming is just because of 5G I’ve tried this sim in the phone and nothing activates I’ve tried reaching out to o2 but I’ve had no response has anyone...

Upgrade

I am trying to pay my contract off and upgrade and it says it sent me codes for clear up who I am and nothing has come though and it's saying I have no more codes left and will not let me pay off and upgrade ??? Is there any way I can do this

12Nicole- by • Level 1: Joiner
  • 615 Views
  • 3 replies
  • 0 kudos

New O2 Customer - cannot track order

Good morning all; I placed an order on the 22nd November for a iPhone 12 Pro - i got the confomation email, however on my O2 i cannot see the order, and it says i have no products avaialble. I placed a 2nd order on the 23rd November, and it is the sa...

Mak2Mik by • Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos
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