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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Sim transfer to new phone

I have transferred everything from my S9 to my new S10. But the S10 does not recognise my sim card.Any ideas please?

End contract

My contract should have been cancelled/ended in July as I did not want to upgrade but I am still being charged ?

Resolved! Keeping old number - Incorrect security info

Hello. I just bought a sim only plan with O2 and my sim has arrived.I was previously with 3 and I'd like to keep my number because many of my online accounts use two-factor authentication. The problem is when I submit a form for O2 to keep my number,...

Resolved! What’s happened to my data?

So, on Myo2 it says unlimited minutes, unlimited texts, but on the data, it says ‘this information is not available right now’How come that’s showing up? It’s been showing before.

Resolved! Talk

Talk about a bill

Resolved! Number

So when I signed up to o2 I asked to keep my number I was then told that my number would be transferred to o2 by 6pm 11/08/20 and it’s now 18:59 and I’m still receiving no service what’s going on

Resolved! Extra charges

Does anyone know how I can see the numbers I have called? I have been charged extra on my bill for 'premium and information services' but I dont know why and I dont know how to expand the bill.

Resolved! Nhs discount

I have followed all the steps to set up my nhs discount, sent over proof with my payslip, however, I am still awaiting an email to be able to complete the last steps. Its said to wait 3 working days, I'm past that now. How do I complete the last stag...

How do I get a Receipt or Proof Of Purchase for my Handset?

Hi, I may be in the wrong forum, if so apologies!I recently (July5th) purchased a handset outright and now I need a receipt or Proof Of Payment for it which mentions the IMEI Number so that it linnks to my specific phone.How can I get one?I was promi...

Resolved! Renew contract

How do I renew my contract on the same terms

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