My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8721 Views
  • 1 replies
  • 1 kudos

Credit report

CPW gave @O2 incorrect details when they set my contract up... bank details, email and incorrect home address.. O2's Direct debit wasn't taken due to this. Now it's wrecked my credit report CPW have agreed they were at fault not me. I now require o2 ...

Terry3 by Level 1: Joiner
  • 1899 Views
  • 13 replies
  • 0 kudos

Resolved! Get back deposit

can someone help me get back the deposit!?I called O2, I chatted, I was in the shop and nothing. I can't,get back...!Thanks

Eduard by Level 1: Joiner
  • 650 Views
  • 2 replies
  • 0 kudos

Resolved! SIM card

I’m going away for 6 months I’m in the army and I was wondering if I can suspend my airtime SIM card bill because I won’t be using my sim while I’m away

Resolved! I would like to cancel my contract

Hey I would like to cancel my contract on xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

milan by Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos

Extra Options - Disney 'Featured' or Disney 'Video'

Hi, I have the option of choosing a free 'Extra' on my plan. The choice is Disney 'Featured' or Disney 'Video'. Does anyone know what the difference is between these or are they they same? Thanks

Jenny4 by Level 1: Joiner
  • 653 Views
  • 2 replies
  • 0 kudos

Resolved! my contract

hello my contract is £23 air time a month and 5Gb of data but on my app its saying my airtime is £23.42 and i am only getting 4.99Gb can you help please

Resolved! 5G SIM

Hi, I changed my contract the other day to a sim only as my Iphone XR is only one year old an i wanted to keep it. I changed to a 5G SIM, but my phone is not conpatible (I'm an idiot). what do I do ??? Thanks Debbie

claim samsun earbuds

when i click on my orders and open the order for my samsung product that i should be able to claim the earbuds for it does not give me the option to view the proof of purchase and screenshotting that page ahas been rejected by samsung, so how am i go...

Application account

I created my account 2 days ago and i can't log in,can you please help me with a advice?

Gabi by Level 1: Joiner
  • 560 Views
  • 3 replies
  • 0 kudos