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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Add an account to my existing o2 account so I can see both on the app

How do I add my missus account to my account on the o2 app? There both in my name

Resolved! I was sent a billing notification even though my contract should end

I called early July to let o2 know I wanted my contract terminating at the end of it (22 aug). This was all sorted and I received my PAC code, before the contract end date I ported my number to a different network successfully. However, i've been sen...

Resolved! contract

Where can I find out when my contract ends, O2 seem keen to hide this?

Resolved! Disney + free 6 months

Hi. I signed up for the 6 months free offer for Disney + as a pay monthly customer. How or where do I find out when my free subscription ends?Thanks in advance.

Resolved! Phone bill

I need a printed summary of my bill from the past year. Just bill date and payments made. One page not a rain forest

Resolved! Registered number used for security checks

I have a separate phone number registered with My O2 to enable me to make certain changes to my account, if required a code is sent to that number to be used to help validate me as the account holder. I no longer have access to that number but cannot...

Resolved! Disney+ charging

I took out the 6 month Disney extra but I’ve just been charged via Disney+ and there is no credit on my bill even though the extra has been activated. How is it supposed to work?

Resolved! LLOYDS mobile phone insurance

hi, I want to register my mobile phone on Lloyds' website, and asking me this: "Proof of ownership could be a purchase receipt, a despatch note or your network bill, that displays your mobile phone’s IMEI number along with it’s make & model.If you do...

Resolved! Can't access my free extras??

Recently upgraded my finished contract to a cheaper pay-monthly sim. The offer included like 6 months of a free extra but I couldn't decide which to go for at the time and decided to leave it. Fast forward a month, I went on MyO2 to select Amazon Mus...

Family plan

I've been trying to add a new number to my family plan but I've had a text message back saying my account addresses do not match. I've looked on my account and all the addresses are the same. Can someone help please as I've spoke to customer service ...

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