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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 14689 Views
  • 4 replies
  • 1 kudos

Free Disney plus

It's been advertised that I get free Disney plus but all I can see is how to add it at a cost. How do i get it?

Kerry75 by • Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of Upgrade

Hello, How can I get an official letter headed document of proof of upgrade which needs to contain the following information:-* the date of upgrade * Mobile number * make and model* and especially the IMEI Number struggerling to find the IMEI number ...

Ronaldo92 by • Level 1: Joiner
  • 2820 Views
  • 10 replies
  • 0 kudos

ip address blacklist

I'm having problems sending emails from my mobile. Upon investigation it seems to be down to the IP addresses assigned being blacklisted. I looked at the last 6 IP addresses and 3 are classified as "High Risk" and 3 as "Suspicious". All are identifie...

kevin_373 by • Level 1: Joiner
  • 5400 Views
  • 19 replies
  • 0 kudos

Extra won’t Add

Just taken out a new contract with option to add an extra. It keeps coming up with an error message when I try select an option to add.

SarahC1 by • Level 1: Joiner
  • 782 Views
  • 1 replies
  • 0 kudos

Upgrading contract

Hi, I have received a letter saying you are changing my contract as from 21/12/20.Please can you confirm that this is the best deal for me and is it another contract for 2 years? Many thanks Elena

Elena1976 by • Level 1: Joiner
  • 851 Views
  • 4 replies
  • 0 kudos

can not reset password

i have smashed my iphone screen and want to login into my O2 account through my laptop but i cant remeber the pasword, so i went to reset it but after entering the new password it send a code to my iphone which i can not read due to my smashed screen...

Clark1080 by • Level 1: Joiner
  • 4580 Views
  • 2 replies
  • 0 kudos

O2 recycle

My phone reached you last week with Royal Mail to be recycled,but I've not had any correspondence from you.

Tink by • Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Spend cap

How do I remove the spend cap

Shahana by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Change billing date

I want to change my billing date the easiest way. How do I do it?

Ah26 by • Level 1: Joiner
  • 1075 Views
  • 2 replies
  • 0 kudos

Resolved! Account email address

My 02 is set to my work email and I’m leaving. How do I change this to my personal one?!? Please help.. tomorrow is my last day TIA

Hg by • Level 1: Joiner
  • 1213 Views
  • 6 replies
  • 0 kudos
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