Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

bill overcharge

last month I upgraded to 8gb for £8/month but my first bill is nearly £12I have no extra charges showing on my bill just a tariff of £9.63 + vatI can't get through on the 200 number they just keep switching me off can anyone give me another contact n...

Resolved! No network signal and no chat options available although advertised on app

1. I changed my sim the other day, I am still waiting on getting a network signal. Why is this taking so long?2. Why is the only way to get in touch with customer service via a message board or a phone call? The talk to an agent tab on the app does n...

Resolved! Incorrect phone number on account

When logging into my account the number displayed is not my phone number so when trying to verify the account with the text passcode i cannot log in. Meaning i cannot see my bills or data left etc. How do i change this number?

contacting by phone

received text saying payment can't be taken. can't see why. how do i speak to someone. everything looks ok with bank. is this phishing

Resolved! Number ported

I used a pac number to port my number over to O2 but I have been given a new number. Could you please explain what has happened and when my number will be ported over.The number is [personal details removed] that I used a pac number to bring over to ...

Resolved! Swapping from Carphone Warehouse

I have had a call from 0344 826 0202 saying they want to change my contract from Carphone warehouse to O2. He offered me a brand new iPhone 12 at no cost. It sounded too good to be true. I said can I have this in an email and he said no. Has anyone e...

Disney plus

How do I cancel the Disney plus add on please? I don’t need it anymore as my partner already has it installed within our tv package.

O2 app not showing any data since number was ported

HiI’ve just moved to o2 I downloaded the o2 appIt worked fine up until my number was portedHow do I fix this ??

Resolved! I need my latest bill explained with live chat or a phone Number

I recently got a new mobile but cant understand the charges on my next bill they dont relate to when I signed up [Edit: topic title clarified]

How do I terminate my contract without having access to my SIM card?

As per title. The "Leaving O2" site here is useless: https://www.o2.co.uk/help/account-and-billing/leaving-o2 It just sends me to the "Contact us" site here: https://www.o2.co.uk/contactus The two sites just link me in a circle. There's no live chat ...

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