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Nancy43 · ‎20-11-2020

Hi, I posted this yesterday but I may not have joined the community correctly. Please forgive me if that is so.

My question is, when I open My O2 app on my iPad, it says that I can upgrade. When I click on upgrades all I get is a blank page. Everything else works. The app works perfectly well on my galaxyS7 edge phone. If I sign in to My O2 via the website then the upgrades are there.

does anyone know what's going wrong?

thank you

madasaf1sh · ‎20-11-2020

@Nancy43

Have you tried reinstalling the myo2 app? As sometimes the app doesnt talk to Safari properly...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-11-2020

@Nancy43

This may sound silly, but have you tried in portrait mode?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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My O2app

My order was cancelled without notice

Owing money

Lost sim

New e sim

i wanna close my account