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Redeeming O2 Rewards

Level 1: Joiner
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Has anyone had problems receiving M&S gift cards after redeeming their O2 Rewards?


I redeemed £20.00 worth of my rewards on Wednesday 28th October and received a confirmation text from O2. However, as of Friday 20th November, I still haven't received anything. I've never had this problem when redeeming rewards for Amazon gift cards which are sent quickly.


I cannot find any information on the 'Help' pages about O2 Rewards, or a telephone number to call about this.


I'm worried that my M&S gift card may have been lost in the post or even stolen, so I'd like to talk to someone to find out if or when it was sent.


Any help or advice you can give would be greatly appreciated.

Message 1 of 3

Level 94: Supreme
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There's still time to receive it but you need to call customer service to check if all is well.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3

Level 77: Grand Master
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Also bear in mind it can take up to 30 working days for them to send out the Gift Cards, especially on the run up to Christmas its normal for this to take the full allotted time.
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3