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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Spend cap

How do I add a spend cap on my account?

Resolved! Ask for my parcels

Hello, I got a parcel today with a samsung galaxy s20 5G phone, I thought that a smart watch was attached to this phone but I do not have it in the set, could you check it

I can't%20access%20my%20bill.%20Message%20says%20I%20don't%20have%20any%20products%20or%20services

I can't access my bill and yet my name and number are shown. It says I don't have any products or services!

Cancel Disney+

How do I cancel Disney plus through my o2 account? Any ideas?

Resolved! Final Bill?

I used my PAC code and was told I could log into the web version of my O2 to see my final bill, however when I do nothing shows, is there another way I can get access so I know exactly what the amount is or do I need to wait a while longer?

Resolved! Live Chat

Hi does anybody have a link for the live chat? I need to contact o2 but have had bars restricting my ability to call, incorrectly.David

£20 big bundle allowance

Hi there. I topped up on 14/09/20 but ran out of data recently . Due to a family emergency we were in hospital for 2 days which the nurses would not sign me into the WiFi. I therefore topped up anorher£20 yesterday in the hopes it would renew my data...

Resolved! How can I pay my late bill when I’ve been cut off

How can I pay my bill when I've been cut off

Resolved! Changing postal address on pay as you go account

I moved house 6 years ago but as I've been on O2 for so long my old address is still attached to my account. I'm trying to order a new phone for delivery online but won't let me as it is insisting on sending it to my old address and my billing addres...

Resolved! My O2

I updated the My O2 app 30 minutes ago and now it won't load. Anyone else having issues?

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