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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How can I pay my late bill when I’ve been cut off

How can I pay my bill when I've been cut off

Resolved! Changing postal address on pay as you go account

I moved house 6 years ago but as I've been on O2 for so long my old address is still attached to my account. I'm trying to order a new phone for delivery online but won't let me as it is insisting on sending it to my old address and my billing addres...

Resolved! My O2

I updated the My O2 app 30 minutes ago and now it won't load. Anyone else having issues?

Network Busy

For ten days now I have been unable to make or receive calls, all I get is "Network Busy". I've tried all the usual tricks such as swapping SIMs / handsets, switching on and off etc, etc with no luck.My phone is a basic 2g one and, oddly shows 5 bars...

New phone set up

Set new upgraded phone up and on how long till it kicks in and old one stops working? Am i paying for both. Im useless

I can't accept calls on my Samsung watch 3

I am able to reject WhatsApp calls using the basel bit some how cannot accept them.I see the call coming in with the green and red zones the watch informs me to base up to reject but I can't answer even if I press the watch screen or basel the other ...

Resolved! Disney+ says my subscrition has ended

I redeemed the code for Disney+ through the o2 Extra email and it worked for 1 month. I should have a 6 month subscription with my o2 Extra. I went to log in to disney+ this moring but came to a message saying my subscription has ended. loged into My...

Resolved! Contract Extras

Hi is anyone else having trouble activating the extras?It just says "404: this page could not be found"

Resolved! Data Usage in 02 App

Why has the data usage information disappeared from the 02 App?How in wotsits name are you supposed to know what you're using when the app just shows talk/messages and doesn't mention data at all?Before the usual questions telling me it's my fault fo...

Cancelling phone contract

I was wondering how to cancel a phone contract. I suffer from anxiety and would rather not phone up as it causes a lot of stress. Is there any way I can cancel a contract without having to call?

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