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How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished
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Hi, I may be in the wrong forum, if so apologies!

I recently (July5th) purchased a handset outright and now I need a receipt or Proof Of Payment for it which mentions the IMEI Number so that it linnks to my specific phone.

How can I get one?

I was  promised on in a "Chat" session, and again when contacting South Africa by phone!

Those promises were made 8th or 9th of July and stillnothing has been emailed to me.

Help, please! worried

 

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Bambino
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@impoverished  Try calling customer service and give them the order number. They should be able to trace a duplicate receipt through that, I would think. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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impoverished
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Thanks but that's not getting me anywhere, all I get are empty promises.

Also, this is not areplacement reciept, it is THE receipt, since I have never had one!

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Bambino
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@impoverished As we too are customers. I think we've suggested all the options. The only other thing I can do is tag our community admin to see if they can possibly help. @Martin-O2@Marjo@EmilieT 

I DO NOT WORK FOR O2



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impoverished
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Thanks, I'll try again tomorrow! 

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EmilieT
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Hey @impoverished, it sounds like you've tried a few routes already to get this receipt so if you'd like I can check on our end how we could help you get this sorted slight_smile I'll send you a Private Message now to get a few more details!

 

Thanks @Bambino for the mention, and @MI5 and @Cleoriff for the advice as well thumbsup

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Teemo
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I'd appreciate any help too, as I feel like I'm banging my head against a wall. Samsung are rejecting everything I send and 02 customer services promised to send me a proof of purchase, I've even had a text to say its on its way but i still never seen one x
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Graciehunter
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Hi

 

I am having exactly the same issue. 3 times called and promised proof or purchase in 24 hrs and nothing.

Even gave alternative mail addresses. Whatever I am sending Huawei they say its not sufficient. Beginning to think this is just a big scam and there is no free gift.rage

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