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I'm not on contract

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Carolineuk
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on ‎11-11-2024 16:56

on ‎11-11-2024 16:56

I'm not on contract but I would like to close my account

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Enlli
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‎11-11-2024 17:27 - edited ‎11-11-2024 17:28

‎11-11-2024 17:27 - edited ‎11-11-2024 17:28

@Carolineuk Sim only requires official cancellation

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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MI5
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on ‎11-11-2024 17:05

on ‎11-11-2024 17:05

@Carolineuk 

If it's PAYG just make sure you don't have an auto topup set and just bin the sim.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Carolineuk
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on ‎11-11-2024 17:18

on ‎11-11-2024 17:18

Thank you for your reply I am on a sim only tariff,  what does that entail when it comes to cancelling 

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TallTrees
Level 52: Innovator
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on ‎11-11-2024 17:24

on ‎11-11-2024 17:24

Hi @Carolineuk 

To ask a question to community member use 

@MI5 



HAPPINESS IS BEE SHAPED

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Enlli
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‎11-11-2024 17:27 - edited ‎11-11-2024 17:28

‎11-11-2024 17:27 - edited ‎11-11-2024 17:28

@Carolineuk Sim only requires official cancellation

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎11-11-2024 17:31

on ‎11-11-2024 17:31

@Carolineuk wrote:

Thank you for your reply I am on a sim only tariff,  what does that entail when it comes to cancelling 

@Carolineuk 

Then you are on a contract.

Guide: Cancelling Your Contract 

O2 customer services contact guide Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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