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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Topped up

I have topped my phone up £15 but hasn’t took to my balance help

Resolved! Data almost finished

Want to add more data

Resolved! I want to change device details in my 02

I want to change device details in my 02

Resolved! Phone shuts self off, sim/SD card tray failing

Only recently bought this phone(Samsung Galaxy A20E so I had an upgrade from my last one, (Samsung Galaxy S7) and this one has had more issues than all my previous mobile's.Phone shuts itself off with no prior indication, simply happens when any app ...

Resolved! Deleting a phone

I have just upgraded to a monthly contract with a newe mobile from O2. I presently use a Samsung on a PAYG monthly contract. How do I delete the Samsung so I do not get charged for both?

Resolved! IphoneSE2020.

Hi, I have an iPhone SE2020 payment £11.78 a month. I want to be able to make extra payments when I can but the facility online doesn’t allow me to. I’ve tried sending messages online but they say I have to phone. I’ve tried many times to phone but i...

I top up 10£ and still at 0

Hello, I top up my balance with 10£, got confirmation and everything, where the hell are my balance??It is still at 0... Got a page saying "successful top up, your new balance is 0£ and facebook page doesn't reply Edit: i haven't add any packages, on...

Data

How to top up for more data I have 0 left and I would renew my big bundle now bigger just i can't do it

Resolved! Wi Fi and 4G Calling

hi, I am looking to set up wi fi and 4g calling on my phone (s10 plus). I have installed and sign in to myO2. However, when I went to my devices, and then to the wi fi and 4g calling option, I am redirected to the help page (as opposed to seeing the ...

Spend Cap

Is it possible to apply a spend cap online or via the app or do you have to ring someone?

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