My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9574 Views
  • 1 replies
  • 1 kudos

Resolved! Unable to log in

Hello, i got a new phone today and i was unable to remember my password so i reset my password, the code is coming up in valid and then is working after sending the code 12 times and then i go through the procedure of changing my password but its say...

Device invoice

Hi I have recently had a new phone and my tariff has changed to an airtime and a device bill. I can find the airtime bill, but can't locate the device bill, its just showing the contract agreement. Can anyone help me please, with thanks.

Jonesey by Level 1: Joiner
  • 1412 Views
  • 7 replies
  • 0 kudos

Resolved! Text Message - Genuine?

Hi, I received a text message saying that O2 couldn't process my latest bill and to avoid fees I need to update my payment information. Is this a real text as doesn't seem right to me.

Lou1984 by Level 1: Joiner
  • 914 Views
  • 4 replies
  • 1 kudos

Resolved! Change payment day

Hi. I have tried to contact 02 but have no luck at all. I need assistant who could help me to change my bill payment date

Giggle by Level 1: Joiner
  • 566 Views
  • 3 replies
  • 0 kudos

Resolved! My phone

Hi I can’t call to anyone please let me know why?

Desislava by Level 1: Joiner
  • 809 Views
  • 5 replies
  • 0 kudos

Wifi Calling

Hi I'm trying to activate Wifi/4G calling on my iphone. I see the direction to log into My O2 and then go to Device Details. I cant find 'Device Details'. Can anyone help please? Many thanks Jon.

Monty54 by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Cant make calls on new phone

Please can you tell me why I cant make calls on my new phone as I have swapped my sim card

Kp2 by Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

Gifting data

Trying to gift data to my daughter who also has O2 refresh.

Fiona5 by Level 1: Joiner
  • 889 Views
  • 1 replies
  • 0 kudos