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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How to Remove Restricted Mode?

Due to lockdown, I’m not able to go in to verify my age and I also do not own a credit card. I called 61018 and it told me to call 61818. 61818 told me I do not have parental controls on, so I don’t know what is causing me to have restricted access t...

Resolved! Travel

Hi - I am just about to fly to Dubai for a month. What is the situation with using phone?

Resolved! Live chat

how do i find live chat. all the info says speak to someone on live chat and I cant find how

Main app screen showing blank

Is there a problem with My 02 app or is it just me having issues? The main screen is completely blank and won't show my usage and tariff information.

Resolved! Data Allowance disappeared overnight

Yesterday I had 14.6 GB remaining on my Data allowance and 7 days remaining until my new bill. I updated the O2 App last night and today when I opened the App, I am shown as having no Data available. The website also shows the same information. Has a...

Changing tarrif from pay monthly to Pay as you go

I am having great difficulty trying to cancel my monthly payment as I have purchased a pay as you go sim. I have not kept my original number but still have two numbers in my account one of which nI need to cancel..Any help appreciated

Resolved! Can I obtain call logs for my number?

I need to obtain the details of a call made to British Gas last year from my mobile phone number.Can anyone please advise if this is possible and if so how can I obtain it?Thanks and regards

Resolved! Charges for pictures in messages

I've been charged on my latest bill for sending 'pictures' in messages, which is apparently outside my plan. I've checked the dates and telephone numbers and I added a smiley face to one. The other didn't have any pictures on it, although I did put m...

Ordering disaster, delivery disaster, customer service disaster and it isn't over yet!

So I ordered a new phone and contract last week (I have moved to an area where my EE phone doesn't get any reception). I also ordered some accessories. None of which ever arrived. DHL claimed they couldn't find my address, despite me getting repeated...

Data blocking

Hi thinking of joining O2 on pay monthly o was wondering if there is any way to block 4 g data in my 02 app . For example blocking on the network.Thanks Joe

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