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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Changing billing adress

Hi. How can I change my billing adress? I am trying to do this by following the steps showed on the website but it is not working. Even I followed every step, it is not possible to change the actual adress.

O2 open

Hi. How do I enable my wife to apply for the O2 open air plan discount as she wants to apply for a O2 phone

Resolved! Question about upgrade

Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% dis...

Tarrif

Why can't I change my tariff to pay as you go ? I am stuck on the £10 big data bundle and I can only change it to the other bundles... ?

Resolved! Customer Loyalty Bonus

Does O2 offer any kind of Customer Loyalty Bonus? I have been with O2 for 20+ years and yet I still only get the same deals as someone that signs up today.

My bill has gone up significantly for air time and a discount removed

Hi my bill has gone up significantly and a discount has been removed, all without any notification or consultation. I have also tried to contact a person as no web chat available but the automated system has hung up. Please contact me within 24 to di...

Resolved! sim swap

Hello, Could you help me with sim swap?I received such message:Oops. Something went wrong with your sim swap

Resolved! Reactivating voicemail iPhone SE

Hi, I just changed the length of my rings before voicemail kicks in using the O2 video, keyed the numbers in given. Now it just rings for 25 seconds but voicemail doesn't kick in. It says 'the caller has hung up' which isn't great as use this for bus...

Resolved! Porting my number from another network - delay?

Hi - have a new O2 account and I'm transferring my old number over from Vodafone. Dropped in the request on the O2 website three days ago. Since then, nothing has happened - no messages etc. My number remains in service on Vodafone. On the 'keep your...

Resolved! Free upgrade no longer available.

Hi, For a good few months I have seen that upgrading to a 36m contract and new phone has been free.As of today (that I have first noticed) it's saying i have to pay 254 pounds to refresh my contract or wait until JAN 2021 when it expires.Was there so...

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